Digital Banking Fraud Analyst
Job Responsibilities
- Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary, and follow the electronic paper trail from inception.
- Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.
- Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity.
- Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.
- Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.
- Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.
- Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.
- Identify and analyze current trends to develop preventative strategies.
- Create and maintain digital records and files.
- Prepare reports and enter cases into the internal case management system and escalates cases when appropriate.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPENTENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Ability to work as part of a team
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Strategic Planning and Decision Making
- Creativity
- Able to handle emergency and crisis situations
Education And Experience
- 2-6 years of fraud experience or related banking experience
- Must possess a high school diploma or equivalent
- Preferred 4 Year / Bachelors Degree Bachelor's degree in business or finance or 3+ years real-time digital platform fraud monitoring and other systems
Travel Requirements A flexible work arrangement is available for this position. This role is remote, but candidate is required to meet approximately once month on-site in Newark. Candidate must live within the Park footprint. Some travel may be required within Park National Bank footprint. Physical Requirements This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. SCHEDULE Office hours are Monday through Friday 9am -6pmEST, 8am-5pmCT. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week. Apply tot his job Apply To this Job