[Remote] O&M Program Manager

Note: The job is a remote job and is open to candidates in USA. Ho-Chunk, Inc. is seeking an experienced Operations & Maintenance (O&M) Program Manager to lead and oversee facility operations, maintenance programs, and service delivery across assigned contracts or sites. The role is responsible for ensuring operational efficiency, regulatory compliance, and high-quality performance while driving continuous improvement and customer satisfaction.

Responsibilities

• Lead the planning, execution, and oversight of all Operations & Maintenance (O&M) activities
• Manage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standards
• Develop and implement preventative and predictive maintenance programs
• Oversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are met
• Monitor and manage program budgets, forecasts, and cost controls
• Ensure compliance with OSHA regulations, safety programs, and company policies
• Serve as the primary point of contact for clients, providing regular updates, performance reports, and issue resolution
• Establish and track key performance indicators (KPIs) and metrics to drive continuous improvement
• Conduct inspections, audits, and performance reviews to ensure adherence to contract requirements
• Lead workforce planning, training, and development initiatives for O&M personnel
• Support proposal development, transition efforts, and program startups as needed
• Identify and implement process improvements, efficiencies, and cost-saving initiatives
• Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment
• Collaborates and coordinates with shift leads to ensure execution of services
• Manages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each other
• Use data to proactively seek out operational improvements to optimize the operation
• Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting
• Looks for opportunities to increase revenue by providing additional or periodic services
• Perform any additional duties as required
• Handle any escalated issues or situations appropriately
• Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contracts
• Maintains appropriate inventories to meet customer/company requirements
• Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction
• Enforce policies as outlined in the handbooks, handouts and procedure manual
• Conduct training as required for Safety, duties and responsibilities of all employees
• 25% travel

Skills

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience)
• Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar role
• Demonstrated experience managing large-scale O&M programs or government/industrial contracts
• Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems)
• Proven leadership and team management skills
• Experience managing budgets and financial performance
• Excellent communication and client relationship skills
• Ability to lift and carry heavy objects (up to 50 pounds)
• Ability to stand, walk, bend, and reach for extended periods
• Ability to work with cleaning chemicals and equipment
• Ability to work in various environmental conditions (heat, cold, etc.)
• OSHA 30 or higher preferred
• CHFM Certification Preferred

Company Overview

Company H1B Sponsorship