[Remote] ROI Quality Analyst

Note: The job is a remote job and is open to candidates in USA. MRO is a company focused on medical records management, and they are seeking a Quality Analyst to assist the ROI Account Manager. The role involves reviewing, processing, and releasing medical records while ensuring compliance with policies and regulations.

Responsibilities

• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests
• Providing world-class customer service to patients and clients while ensuring patient privacy
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
• Reports to Team Operations Manager and/or Director of Operations as necessary
• Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
• Creating invoices for medical record requests in accordance with state/federal regulations, when necessary

Skills

• High School Diploma/GED required
• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry

Company Overview