[Remote] Director, AI Transformation & Business Operations

Note: The job is a remote job and is open to candidates in USA. IDC is a premier global provider of trusted technology intelligence, helping shape how the world understands technology. They are seeking a Director of AI Transformation & Business Operations to lead operational functions and drive AI-powered initiatives across the organization, ensuring alignment with overall company objectives.

Responsibilities

• Champion AI adoption across the organization, identifying and prioritizing high-impact use cases for AI-powered automation, decision support, and workflow optimization
• Develop and execute an AI operations roadmap in partnership with the CTO, including tooling selection, change management, and capability building
• Embed AI tools (e.g., generative AI, ML-driven analytics, intelligent process automation) into core operational workflows to drive measurable gains in productivity and efficiency
• Track developments in the AI tooling landscape and serve as an internal advocate for experimenting with and scaling new AI capabilities
• Define metrics and governance frameworks to assess the effectiveness, reliability, and ethical use of AI in operations
• Develop and implement a comprehensive operational strategy aligned with the company's overall objectives and growth plans
• Lead efforts to optimize and streamline operational mechanisms across departments, leveraging AI, automation, and best practices to drive efficiency and scalability
• Establish KPIs and metrics to measure operational performance, track progress, and drive continuous improvement
• Help develop, audit, and report on critical SMART goals for the organization that align with company strategy and the technical organization's plans and roadmaps
• Foster collaboration and alignment across departments, working closely with executive leadership, product development, sales, finance, HR, and other key stakeholders to ensure seamless execution of business initiatives
• Develop exceptional executive communication including crisp, actionable Senior Leadership and Board updates
• Collaborate with finance and executive leadership to develop and manage the operational budget, monitor expenses, and identify opportunities for cost savings and efficiency improvements
• Identify potential risks to business operations and develop strategies to mitigate them, ensuring business continuity and resilience
• Oversee relationships with external vendors and service providers, negotiating contracts, monitoring performance, and ensuring compliance with SLAs
• Stay current on regulatory requirements and industry standards—including those specific to AI usage—ensuring compliance and recommending adjustments as necessary

Skills

• Bachelor's degree in Business, Communication, Computer Science, or a related field; or equivalent experience
• 5+ years of operations experience at a technology company or working on technology-related initiatives
• Demonstrated enthusiasm for and experience with AI tools in a professional context—whether deploying AI-powered automation, leveraging generative AI for productivity, or driving AI adoption initiatives
• Proven track record managing complex, large-scale, cross-functional programs, including software product development and GTM initiatives
• Strong knowledge of product and program management methodologies, frameworks, and tools
• Experience handling complex tasks such as project planning, budgeting, resource allocation, risk management, and stakeholder management
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization
• Experience developing and presenting operating models, program plans, and status updates to large audiences and senior executives
• Strong communicator with the ability to convey complex ideas clearly and concisely, both verbally and in writing, with comfort in both business and technical discussions
• Self-starter, adaptable and flexible, who thrives in a fast-paced, collaborative, and innovative high-growth environment
• Strong problem-solving skills and a proactive approach to challenges, with a commitment to delivering high-quality results

Benefits

• 15 vacation days (prorated based on start date)
• 12 company-paid holidays
• 6 paid sick days (prorated based on start date; may vary by state)
• Medical, dental, and vision coverage
• 2 floating holidays (prorated based on start date)
• 1 volunteer day
• 401(k) company match (IDC matches 3% on the first 6% of employee contributions)
• Company-paid short-term disability
• Company-paid life insurance
• Company-paid parental leave

Company Overview