[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is hiring motivated professionals to join their mission-driven, fully remote team. The role of Customer Success Associate involves conducting virtual consultations, guiding clients through benefit options, and maintaining client relationships to support long-term success.

Responsibilities

• Conduct virtual consultations with clients via Zoom
• Guide individuals and families through personalized supplemental benefit options
• Support clients throughout the enrollment process with professionalism and clarity
• Maintain accurate digital documentation and follow-up communication
• Deliver high-quality, client-first service
• Participate in ongoing mentorship, development sessions, and team trainings
• Build lasting client relationships that support long-term success

Skills

• Strong communication and interpersonal skills
• Organized, self-motivated, and comfortable working independently
• Confident on video and familiar with digital tools
• Passionate about helping others and contributing to a mission-driven organization
• Authorized to work in the United States
• Reliable internet connection and Windows-based laptop or PC with webcam
• Customer service or consultative experience preferred, not required

Benefits

• Fully remote role with flexible scheduling
• Weekly performance-based pay
• Inbound client interest — no cold outreach
• Renewal-based income growth opportunities
• Monthly and quarterly performance bonuses
• Equity opportunity for qualifying team members
• Full training and licensing support
• Clear advancement pathways into leadership roles
• Collaborative, people-first team culture

Company Overview