[Remote] Sales Operations Analyst
Note: The job is a remote job and is open to candidates in USA. Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology. They are seeking a Sales Operations Analyst to support their global Revenue organization by providing data-driven insights, system optimization, and reporting excellence.
Responsibilities
- Administer and enhance Salesforce (objects, fields, validation rules, flows, and automations) to support sales and revenue workflows
- Partner with Sales, Marketing, and Customer Success to translate business requirements into scalable Salesforce solutions
- Maintain data integrity, governance, and system performance across pipeline, forecasting, and account management
- Support ongoing enhancements to CPQ, lead routing, and opportunity management processes
- Build and maintain executive dashboards and operational reporting in Salesforce and BI tools
- Deliver insights on pipeline health, conversion rates, stage movement, and forecast accuracy
- Analyze trends across segments (Mid-Market, Enterprise) and sales motions (new logo, expansion, renewal)
- Support recurring business reviews (QBRs, forecast calls, board reporting) with clean, actionable analytics
- Analyze Gong data to surface deal risk signals, win/loss insights, and rep performance trends
- Build reporting frameworks that connect Gong insights to Salesforce pipeline and outcomes
- Partner with Sales Leadership to identify coaching opportunities and improve deal execution
- Support enablement initiatives by translating conversation intelligence into best practices
- Drive improvements to sales processes aligned with defined Rules of Engagement and lifecycle governance
- Identify bottlenecks in pipeline flow and recommend systemic fixes (automation, process, or reporting changes)
- Collaborate cross-functionally to ensure alignment across Sales, Marketing, and Customer Success
- Support territory planning, account segmentation, and pipeline coverage analysis
- Design and implement Salesforce Flows and automations to reduce manual work and improve data quality
- Support Account Engagement (marketing automation) reporting and integration with Salesforce
- Contribute to development of AI-driven workflows, prompts, or internal agents to enhance productivity (e.g., deal insights, reporting automation, content generation)
- Evaluate and operationalize emerging tools that improve revenue efficiency
Skills
- 3–6 years in Sales Operations, Revenue Operations, or related analytical role
- Hands-on experience with Salesforce Administration (configuration, reporting, dashboards)
- Proven experience building sales reporting and executive dashboards
- Experience working with Gong (or similar conversation intelligence platform) for reporting and analysis as well as Triggers
- Strong Salesforce knowledge (standard objects, reporting, dashboards, data model)
- Advanced Excel / data analysis skills (pivot tables, modeling, data validation)
- Ability to synthesize large datasets into clear insights and recommendations
- Familiarity with sales tech stack (e.g., CRM, marketing automation, enrichment tools)
- Analytical problem solver with attention to detail and data accuracy
- Strong communication skills with ability to present insights to senior stakeholders
- Process-oriented mindset with focus on scalability and efficiency
- Ability to manage multiple priorities in a fast-paced environment
- Salesforce certifications (e.g., Administrator)
- Experience with Salesforce Flows, CPQ, or advanced automation
- Experience with Account Engagement (Pardot)
- Exposure to AI tools, prompt engineering, or agent/workflow development
- Familiarity with B2B SaaS sales models and enterprise sales cycles
Benefits
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
Company Overview