[Remote] Technical Program Manager - Games Social, Trust and Safety

Note: The job is a remote job and is open to candidates in USA. Netflix is a leading entertainment company dedicated to pushing the boundaries of storytelling and global fandom. They are seeking a Technical Program Manager to drive social experiences in Netflix Games while ensuring robust trust and safety capabilities. This role involves collaborating with cross-functional teams to deliver social features and managing program delivery for Games Social initiatives.

Responsibilities

• Own end-to-end program delivery for Games Social initiatives, including friend systems, multiplayer social features, communication capabilities, and the platform infrastructure that enables shared play experiences across TV, mobile, web, and cloud
• Partner closely with product managers, engineers, and designers to define, scope, and ship social capabilities that move members from solo play to connected experiences
• Identify and manage cross-functional dependencies between Games Platform engineering, Games UI, and Netflix Game Studios, ensuring teams are unblocked, sequenced correctly, and aligned on shared deliverables
• Create visibility into program health, surfacing risks and trade-offs to engineering leads and Games leadership through high-quality written communication and structured program reviews
• Serve as the TPM interface between Games Social, Trust & Safety, and game studio partners (internal and external). Ensuring studios understand available social and safety capabilities and can integrate them effectively into their titles
• Drive requirements gathering and scoping for studio-facing social and safety features, translating developer and producer needs into actionable platform investments
• Manage the delivery of social and safety tooling from concept through launch, including integration work with game developer tools and service
• Develop a working understanding of the Games social and safety architecture. Including real-time messaging systems, identity and friend graphs, moderation pipelines, policy enforcement engines. Sufficient to identify technical risks and evaluate trade-offs without needing full translation from engineers
• Engage across Games Engineering, Games UI, Design, Data Science, Games Studio, and central Netflix platform teams to manage dependencies, align on shared standards, and resolve conflicts between competing priorities
• Exemplify the Netflix culture by understanding, advocating for, and demonstrating its values in how you lead, communicate, and operate

Skills

• An experienced technical program manager with a track record of delivering complex, multi-stakeholder programs involving social platforms and safety-by-design online community features
• Technically fluent enough to engage meaningfully with platform and application engineers. You understand social system architectures, real-time communication infrastructure, content moderation pipelines, and safety tooling without needing everything translated for you
• A systems thinker who can map dependencies across engineering, studio, product, and cross-functional teams, and drive clarity when the path forward is ambiguous, especially in 0-to-1 problem spaces where you're building something that doesn't yet exist
• A strong communicator who adapts to the audience. From detailed technical updates to tight executive summaries for leadership, you know what each moment calls for
• Proactive about risk: you identify problems before they become blockers and bring solutions, not just status. This is particularly important in trust and safety, where gaps can have outsized member impact
• Collaborative by default, but direct when decisions need to be made or priorities need to be contested
• Committed to an inclusive working environment where people from all backgrounds can do their best work
• AI-native in how you work. You already use AI tools to accelerate program delivery, surface risks, and synthesize information. You have the judgment to know where AI genuinely raises the bar and where human cross-functional coordination is essential
• Own end-to-end program delivery for Games Social initiatives, including friend systems, multiplayer social features, communication capabilities, and the platform infrastructure that enables shared play experiences across TV, mobile, web, and cloud
• Partner closely with product managers, engineers, and designers to define, scope, and ship social capabilities that move members from solo play to connected experiences
• Identify and manage cross-functional dependencies between Games Platform engineering, Games UI, and Netflix Game Studios, ensuring teams are unblocked, sequenced correctly, and aligned on shared deliverables
• Create visibility into program health, surfacing risks and trade-offs to engineering leads and Games leadership through high-quality written communication and structured program reviews
• Serve as the TPM interface between Games Social, Trust & Safety, and game studio partners (internal and external). Ensuring studios understand available social and safety capabilities and can integrate them effectively into their titles
• Drive requirements gathering and scoping for studio-facing social and safety features, translating developer and producer needs into actionable platform investments
• Manage the delivery of social and safety tooling from concept through launch, including integration work with game developer tools and service
• Develop a working understanding of the Games social and safety architecture. Including real-time messaging systems, identity and friend graphs, moderation pipelines, policy enforcement engines. Sufficient to identify technical risks and evaluate trade-offs without needing full translation from engineers
• Engage across Games Engineering, Games UI, Design, Data Science, Games Studio, and central Netflix platform teams to manage dependencies, align on shared standards, and resolve conflicts between competing priorities
• Exemplify the Netflix culture by understanding, advocating for, and demonstrating its values in how you lead, communicate, and operate
• Experience in the games industry in a TPM, product, or development capacity, particularly with multiplayer or socially connected titles
• Deep experience building or managing social platform features at scale (friend systems, messaging, presence, shared experiences, etc)
• Direct experience with trust and safety systems, including content moderation, abuse detection, reporting infrastructure, or policy enforcement tooling
• Comfort shipping across multiple platforms, including mobile (Android/iOS), TV, and cloud/web. With an understanding of how platform constraints shape product and technical decisions
• Experience shipping social features that achieved meaningful adoption. You've seen what separates features members actually use from ones that quietly go unused

Benefits

• Health Plans
• Mental Health support
• A 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Full-time salaried employees are immediately entitled to flexible time off

Company Overview

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