[Remote] Senior Manager, Commercial Sales Operations

Note: The job is a remote job and is open to candidates in USA. Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. They are seeking a Senior Manager of Commercial Sales Operations to own commercial revenue operations for the SMB sales organization, ensuring forecast accuracy, pipeline health, and quota execution.

Responsibilities

• Own the end-to-end commercial sales operating model from lead intake through close, forecast, and commission payout
• Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts
• Establish standards for pipeline coverage, stage definitions, and data hygiene
• Identify revenue risk early and surface insights to sales leadership
• Serve as business owner for Salesforce and related sales technology
• Govern CRM configuration, data integrity, reporting architecture, and user adoption
• Partner with IT and Finance on system enhancements, integrations, and data alignment
• Evaluate, recommend, and lead rollout of sales productivity and automation tools
• Own executive-level dashboards for pipeline, bookings, forecast accuracy, and productivity
• Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness
• Partner with Finance on forecast alignment and commission governance
• Deliver clear, trusted weekly and monthly commercial performance reporting
• Support quota and territory modeling in partnership with sales leadership
• Maintain territory and mapping tools to drive seller efficiency
• Partner with Marketing and Business Development on campaign tracking and performance analysis
• Act as the primary commercial operations partner to Sales, Finance, Marketing, and IT
• Ensure alignment between sales activity, revenue reporting, and compensation outcomes
• May manage analysts or administrators, with anticipated team growth as the organization scales

Skills

• 5–8+ years of experience in Sales Operations or Revenue Operations
• Deep hands-on experience with Salesforce administration and reporting
• Strong analytical skills with the ability to translate data into executive insights
• Experience partnering with senior sales leadership
• Experience supporting SMB or field-based commercial sales teams
• Telecom, fiber, or infrastructure experience
• Experience in high-growth or private-equity-backed environments

Benefits

• Lucrative bonus plan
• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation)
• Employee Assistance Plan
• Employee Referral Plan
• Free services, if living within service area
• LinkedIn Learning
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

Company Overview