[Remote] Customer Success Architect, Cortex

Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is dedicated to protecting the digital way of life through innovative cybersecurity solutions. The Customer Success Architect will play a crucial role in supporting clients post-purchase, ensuring they derive maximum value from Palo Alto Networks' offerings while troubleshooting critical issues to enhance their security infrastructure.

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
• Strong understanding of enterprise security and IT products, systems, and processes
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer-facing roles is a must
• Experience with attack surface management or CNAPP is a plus

Benefits

• The offered compensation may also include restricted stock units and a bonus.
• A description of our employee benefits may be found https://benefits.paloaltonetworks.com/

Company Overview