[Remote] Enterprise Account Manager

Note: The job is a remote job and is open to candidates in USA. NetReputation is the premier online reputation management firm trusted by the world's most recognized Enterprise and SMB brands. They are seeking a strategic, consultative Enterprise Account Manager to serve as the trusted advisor for sophisticated clients, managing a portfolio of accounts and ensuring client satisfaction and retention through effective communication and coordination with internal teams.

Responsibilities

• Serve as the primary strategic point of contact for a portfolio of enterprise clients, building and maintaining executive-level relationships across marketing, communications, legal, and leadership teams
• Partner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputation objectives — and own the execution, client communication, and cross-functional coordination required to deliver them
• Lead monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow-through, while the Strategy team leads on forward-looking strategic recommendations
• Own client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trust
• Monitor account health, anticipate risks, and proactively address concerns to maintain best-in-class retention rates and Net Promoter Scores
• Surface expansion opportunities and partner closely with the Sales team when needed — acting as the trusted introducer and strategic context-setter, not the closer
• Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomes
• Partner with clients during reputation events and crisis scenarios, providing calm, strategic guidance and rapid coordination of internal resources
• Maintain accurate account records, client communications, and forecasting in Zoho CRM
• Collaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go-to-market strategy

Skills

• 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise or large-account exposure
• Background in online reputation management, digital marketing, SEO, public relations, or corporate communications strongly preferred
• Demonstrated ability to manage complex, multi-stakeholder accounts and build trusted relationships with senior executives
• Strong track record of client retention, satisfaction, and long-term partnership growth
• Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables
• Exceptional written and verbal communication skills, including the ability to present to and engage C-level audiences with confidence
• Comfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationship
• Ability to navigate ambiguity, prioritize across competing demands, and remain composed during high-stakes or crisis client situations
• Strategic thinker, dynamic communicator, and collaborative team player
• Bachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a related field)
• Proficiency with CRM tools (Zoho CRM, Salesforce, or HubSpot) and the MS Office / Google Workspace suite
• Comfortable thriving in a remote, fast-paced environment with strong self-management skills
• Account Management or Strategic Customer Success: 5+ years
• Enterprise / strategic accounts: 2+ years
• Online Reputation Management, PR, or SEO: 2+ years
• Customer Relationship Management: 3+ years
• Four-Year College Degree Required

Benefits

• Competitive base salary with performance bonus tied to client retention, satisfaction, and account health
• Pure focus on relationships and outcomes. No quota-carrying pressure to upsell your clients
• Direct exposure to high-profile clients, executives, and globally recognized brands
• Career path into Strategic Accounts, Account Director, or Client Services Leadership
• Cutting-edge training in the latest Online Reputation Management and SEO strategies
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching
• Flexible Paid Time Off
• Fully Remote — with the option to work from our Sarasota, FL headquarters

Company Overview