Senior Unified Communications Analyst

Overview

Job Summary The Senior Unified Communications Analyst is responsible for the design, implementation, and ongoing support of the organization’s unified communications infrastructure, including voice, video, messaging, and collaboration platforms. This position serves as a subject matter expert for UC technologies, ensuring reliable and secure communication systems that support organizational operations across all locations. The Senior Unified Communications Analyst collaborates with cross-functional IT. Essential Functions and Responsibilities include the following: Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms. Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment. Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability. Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements. Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training. Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms. Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems Other duties as assigned Additional Job Requirements Regular scheduled attendance to include on-call rotations Indicate the percentage of time spent traveling Apply To This Job