Part-Time Remote Customer Service Representative – Insurance Solutions, Sales Support & Client Engagement

About arenaflex

arenaflex is a leading digital transformation partner that helps businesses across the globe turn complex processes into human‑centric experiences. With more than 35 years of expertise, arenaflex serves clients in financial services, healthcare, entertainment, retail, insurance, gaming, and many other sectors. Recognized as a Great Place to Work in the United States, arenaflex is committed to fostering an inclusive, collaborative, and growth‑focused environment where every employee can thrive.

Why This Role Matters

In today’s fast‑moving insurance landscape, customers expect quick, accurate, and empathetic support. As a Part‑Time Remote Customer Service Representative on arenaflex’s Insurance (Property & Casualty) team, you will be the voice that bridges policy details with real‑world needs. Your ability to listen, solve problems, and identify sales opportunities will directly influence customer satisfaction, retention, and the overall success of arenaflex’s insurance partners.

Key Responsibilities

• Answer inbound calls from policyholders, prospects, and partners with a friendly, solution‑oriented tone.
• Conduct outbound follow‑up calls to confirm coverage details, gather feedback, and nurture leads.
• Provide clear, concise information about insurance products, coverage options, and claim processes.
• Accurately document interactions in arenaflex’s CRM system, ensuring data integrity and compliance.
• Identify cross‑sell and up‑sell opportunities, escalating qualified leads to the sales team.
• Transfer complex or escalated calls to the appropriate specialist while maintaining ownership of the customer experience.
• Collaborate with teammates and supervisors to continuously improve scripts, processes, and service standards.
• Adhere to all regulatory and privacy guidelines, safeguarding customer information at every touchpoint.

Qualifications – What We’re Looking For

Essential Requirements

• High school diploma or GED (or equivalent).
• Minimum of 2 years experience in a customer‑service or call‑center environment (insurance experience is a plus).
• Proficient computer skills with a typing speed of at least 30 words per minute.
• Strong verbal communication, active‑listening, and interpersonal abilities.
• Demonstrated accuracy and attention to detail when handling policy information.
• Ability to manage time effectively, meet schedule commitments, and work independently from a remote location.

Preferred Qualifications

• Previous experience in property & casualty insurance support or sales.
• Familiarity with CRM platforms, ticketing systems, or insurance quoting tools.
• Experience with remote work setups and self‑motivation techniques.
• Additional certifications related to customer service, insurance, or sales.

Technical & Environmental Requirements

• Reliable high‑speed internet with a minimum of 10 Mbps upload and 50 Mbps download.
• Hard‑wired Ethernet connection (wireless or satellite connections are not supported).
• Quiet, distraction‑free workspace that meets arenaflex’s security standards.
• Company‑provided headset, computer accessories, and secure VPN access.

Compensation, Benefits & Perks

arenaflex values the contributions of its remote workforce and offers a competitive compensation package that includes:

• Hourly Rate: $17 per hour, with performance‑based reward and recognition programs.
• Paid Training: Comprehensive onboarding and ongoing skill‑development sessions.
• Benefits: Access to medical, dental, and vision coverage, employee assistance program (EAP), and wellness initiatives.
• Paid Time Off (PTO): Earned vacation and sick days to support work‑life balance.
• Career Advancement: 80 % of frontline leaders have been promoted from within; pathways to full‑time roles after six months.
• Flexibility: Part‑time schedule (up to 30 hours/week) with shifts starting at 10 AM or noon, Monday‑Friday.
• Recognition: Quarterly awards, spot bonuses, and public acknowledgment for top performers.

Growth & Development Opportunities

arenaflex invests heavily in employee growth. As a member of the Insurance Support team, you will have access to:

• Mentorship programs pairing you with experienced supervisors and senior agents.
• Online learning portals covering insurance fundamentals, sales techniques, and advanced communication skills.
• Cross‑departmental projects that expose you to digital transformation initiatives and emerging technologies.
• Clear promotion tracks leading to Team Lead, Operations Manager, or specialized insurance analyst roles.

Culture & Work Environment

At arenaflex, culture is built on respect, inclusion, and continuous improvement. Remote employees are integrated into the broader organization through:

• Virtual town‑halls, team‑building events, and social channels that keep you connected.
• Regular feedback loops, pulse surveys, and open‑door policies with leadership.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.
• Support for veterans, individuals with disabilities, and all protected classes, in line with EEOC guidelines.

Eligibility

This position is open only to United States residents who are legally authorized to work in the U.S. without sponsorship.

How to Apply

If you are ready to bring your customer‑service expertise to a dynamic, remote environment and grow with a company that celebrates success, we encourage you to apply today. Click the link below to submit your application and start your journey with arenaflex.

Apply Job!

Join arenaflex – Where Your Voice Shapes the Future of Insurance

At arenaflex, every conversation matters. By delivering exceptional service, you help shape the perception of insurance for millions of customers. Join a team that values your talent, rewards your dedication, and offers a clear path to a rewarding career. We look forward to welcoming you aboard.