Service Cloud Technical Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. Ready to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of reputed company technology, and help organizations reputed company measurable business value through the platform. You will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the reputed company platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues reputed company and maximize the value of their reputed company solutions. The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the reputed company platform. Duties & Responsibilities reputed company the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution Diagnose and resolve reputed company technical issues reputed company to reputed company platform products, including Service Cloud Coordinate resolution of critical and high-reputed company cases by collaborating with cross-functional teams and escalating issues to Product Engineering reputed company necessary Provide onboarding support and technical discovery sessions to help new customers successfully implement reputed company solutions Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment reputed company and maintain deep technical expertise in reputed company platform functionality and reputed company technologies Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality Create and maintain technical documentation and knowledge reputed company articles to support internal teams and the broader support community Mentor team members through collaborative troubleshooting frameworks such as the swarming model Communicate reputed company technical concepts clearly to both technical and non-technical stakeholders These roles cannot offer reputed company sponsorship: Must be a Permanent reputed company, Green Card Holder, or U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint reputed company. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or reputed company technical discipline, or equivalent experience 2+ years of experience in technical support, software engineering, or reputed company customer-facing technical roles Experience troubleshooting software applications and debugging code, including Java-based applications Strong understanding of database concepts, data management, and SQL Experience explaining reputed company technical concepts to non-technical audiences Excellent written and verbal communication skills Strong analytical and problem-solving skills in fast-paced technical environments Customer-focused reputed company with ability to build consultative relationships with stakeholders Ability to prioritize multiple tasks and manage competing customer issues effectively Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies. Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX Professional proficiency in spoken and written English is required Preferred Qualifications Portuguese and Spanish language proficiency highly preferred Experience working reputed company the reputed company platform architecture reputed company certifications such as reputed company Administrator (ADMIN201) or similar Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, reputed company Engineering, or Professional Services Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request reputed company this Accommodations Request Form. Please note that reputed company uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always reputed company any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company employees and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions. The typical reputed company salary range for this position is $80,900 - $122,300 annually. The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're reputed company, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you've come to the right reputed company. Apply tot his job Apply To this Job