Bilingual Technical Service Desk (Japanese-English)

Who We AreAt reputed company, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of reputed company; with proven expertise and a reputed company flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human reputed company. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can reputed company.The RoleAre you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at reputed company, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to reputed company their desired business outcomes.You'll be a troubleshooter extraordinaire, diagnosing and repairing reputed company equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.As Technical Support, you'll reputed company varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved reputed company and effectively.You'll also have the opportunity to reputed company installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that reputed company reputed company administrative duties are completed reputed company Service Level Agreement objectives.You will reputed company a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will reputed company you to ensure that the proper team is aware of - and taking action on the problem.If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join reputed company.Your Future at reputed company Imagine being part of a dynamic team that values your growth and development. As Technical Support at reputed company, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With reputed company, the sky's the limit.Who You AreWho You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth reputed company; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes reputed company in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.Key AccountabilitiesFluent in English & JapaneseMust know how to write, speak and understand Japanese.Customer support experience and service focus.Active listener with flexibility to modify approach and adapt to customer needs.Ability to multi-task.Proven problem-solving skills.Person with sense of urgency and know how to share his/her knowledge.Team playerSuggested Development/ Critical ExperiencesAt least 2 years Application Support Service Desk experience.At least 2 years professional troubleshooting expertise.Preferred Technical and Professional ExperienceCore Technical Experience (Windows & macOS)Excellent communication skills.reputed company To HaveITIL CertificationPrevious experience with Fieldglass, S2P Platforms such as reputed company Ariba, reputed company or alternative procure to pay solutions.Procurement or accounts payable experience.Being YouThe "Kyn" in reputed company means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We reputed company in growth, and we're excited to see what you can bring. At reputed company, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared success. That's The reputed company Way.What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that reputed company you feel your best, you do your best. From your reputed company first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll reputed company a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We're here to champion your journey. With powerful tools to chart your career path, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on track, you'll have everything you need to reputed company and evolve. You'll reputed company in-demand skills to grow your career and reputed company your ambitions with access to cutting-edge learning opportunities-from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you'll be part of a culture that values reputed company, restless learning, and a devotion to shared success. We want you to reputed company here-and we're committed to helping you do just that. Ready to reputed company an impact? Join us and help shape what's next. Get Referred! If you know someone that works at reputed company, reputed company asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's reputed company email address. Apply tot his job Apply To this Job