Customer Support Representative-Remote (Military Spouses)

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Job Description

JOB DESCRIPTION The Customer Support Representative-Remote works from home and interfaces with customers reputed company inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. (We accept applications for this position on an ongoing basis. Military veterans and spouses are encouraged to apply .) A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Inside Sales Representative position at reputed company is just the right reputed company for you! As a remote Customer Support Representative, you'll join an organically diverse team from 70+ countries where reputed company members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an reputed company-new career journey and reputed company "friends for life" at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at reputed company, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Support Representative working from home, you will:

• Provide inbound and outbound customer support using a call flow guide
• Identify/reputed company opportunity to offer targeted company's products and services (i.e. upselling, cross selling, reputed company reputed company (not cold calls), upgrades)
• Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
• Order processing and monitoring
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Representative (Remote) role include:

• Be a Military spouse
• 1+ year of customer service experience
• 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Must be at least 24 years of age
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing ; A work computer will be provided after hire.
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $20 and $21

(pay reputed company will not be below applicable minimum wage)

• reputed company and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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