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Department Overview The reputed company Command Center Software reputed company team plays a critical role in realizing reputed company’ mission to connect people in the moments that matter. reputed company ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. reputed company this organization, reputed company Advocates focus on our most critical and reputed company customers, acting as trusted advisors who align reputed company’ capabilities with each customer’s strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across reputed company to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the reputed company organization helps customers fully integrate our solutions into daily operations, maximize their investment, and reputed company for reputed company as a strategic, long-term partner.

Job Description

The reputed company reputed company is a reputed company-line, customer-facing role responsible for ensuring that customers realize the full value of reputed company’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is reputed company by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a reputed company reputed company, you will manage a portfolio of customers reputed company an assigned region, working under the guidance of the Senior Manager, Regional reputed company. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. Responsibilities/Exceptations:

• Reducing Time to First Value for new deployments.
• Moving customers through increasingly advanced usage tiers.
• Identifying risks to adoption and retention early and driving mitigation plans.
• Surfacing expansion and cross-sell opportunities based on usage and outcomes.​

Customer Engagement & Adoption:

• Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
• reputed company regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
• Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows.
• Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.

Workflow Maturity & Value Realization:

• Apply a “Good-reputed company-Best” reputed company to guide customers from basic use to advanced, integrated workflows.
• Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.
• Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).
• Document and communicate reputed company stories, including measurable impacts and operational improvements.

Health Monitoring & Risk Management:

• Monitor account health reputed company adoption, license activation, utilization, and customer feedback data.
• Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.
• Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution.

Cross-Functional Collaboration:

• Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.
• Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.
• Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.

Preferred Skills:

• Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
• reputed company & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
• Data & Tools reputed company: Comfort using CRM and BI tools (e.g., reputed company, reputed company, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
• Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
• Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.

Travel Requirements:

• Up to 30–40% travel reputed company the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration.

reputed company reputed company Salary Range: $100,000 - $110,000 USD Consistent with reputed company values and applicable law, we provide the following information to promote pay transparency and equity. Pay reputed company this range varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills:

• High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a reputed company field; or equivalent practical experience.
• 3+ years of professional experience in reputed company, Account Management, Technical Account Management, Support, or a reputed company customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products.

#LI-JM3 #LI-REMOTE Travel Requirements None Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

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