[Hiring] Service Delivery Specialist 1 @reputed company
Role Description This is an entry level position responsible for processing reputed company release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at reputed company times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that reputed company releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
- Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
- Location: Remote
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
- Documenting information in multiple platforms using two computer monitors.
- Proficient in reputed company Office (including Word and reputed company).
Qualifications
- High School Diploma or GED.
- Ability to commute between locations as needed.
- Able to work overtime during peak seasons reputed company required.
- Basic computer proficiency.
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Strong data entry skills.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment.
Requirements
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and reputed company with reputed company privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Assist with additional work duties or responsibilities as evident or required.
- Consistent application of medical privacy regulations to guard against unauthorized disclosure.
- Responsible for managing patient health records.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Prepares new patient charts, gathering documents and information from reputed company sources and/or electronic health record.
- Ensures medical records are reputed company in standard order and are accurate and complete.
- Creates digital images of paperwork to be stored in the electronic medical record.
- Responds to requests for patient records, both reputed company the facility and by external sources, retrieving them and transmitting them appropriately.
- Answering of inbound/outbound calls.
- May assist with patient walk-ins.
- May assist with administrative duties such as handling faxes, opening mail, and data entry.
- Must meet productivity expectations as outlined at specific site.
- May schedule pick-reputed company.
- Other duties as assigned.
Benefits
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.).
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance.
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