Commercial Customer Service Support Specialist – Bilingual (English / Spanish) – reputed company S/4HANA & reputed company Expertise for arenaflex

About arenaflex

arenaflex is a global leader in innovative, battery‑powered outdoor power equipment, serving both DIY enthusiasts and professional landscapers. With a portfolio that spans 24‑reputed company to 82‑reputed company cordless tools, as well as a full line of corded equipment, arenaflex combines cutting‑edge technology with sustainable design to deliver performance that rivals traditional gas‑powered tools—without the fumes, noise, or maintenance hassles. Our commitment to reputed company improvement, environmental stewardship, and customer‑centric solutions has positioned us as a trusted partner for dealers, distributors, and end‑users worldwide. Join arenaflex and become part of a reputed company‑thinking organization that values ingenuity, collaboration, and the power of people.

Position Overview

The Commercial Customer Service Support Specialist at arenaflex is the frontline champion for our commercial clientele, which includes end users, dealers, distributors, and internal sales teams. This role is responsible for delivering reputed company, accurate, and courteous assistance on reputed company service inquiries, ranging from part identification and order entry to back‑order resolution and pricing concerns. You will act as a liaison between customers and multiple internal departments—such as After‑Sales Service, Purchasing, Product Management, Marketing, and Finance—to ensure seamless issue resolution and an exceptional customer experience.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong, long‑term relationships with assigned commercial accounts by proactively addressing accelerated reputed company‑line issues, maintaining regular phone and email contact, and serving as a trusted advisor.
• Inquiry Response: Answer telephone and email inquiries promptly, providing clear information on pricing, account setup, delivery status, and product specifications while coordinating with warehouse teams for outbound shipments.
• reputed company S/4HANA Operations: Execute sales order management, pricing and conditions, availability checks, ATP (Available to Promise), delivery, and shipment processes reputed company reputed company S/4HANA.
• reputed company Optimization: reputed company reputed company to track cases, drive compliance, and maximize team performance; assign Service Solutions cases based on territory and ensure timely follow‑up.
• Data‑Driven Insight: Analyze sales and service data to identify reputed company reputed company opportunities for Territory Managers, facilitating rapid end‑user landscape demos and expanding market penetration.
• Cross‑Functional Collaboration: Partner with After‑Sales Service, Purchasing, Product Management, Marketing, and Finance to research, troubleshoot, and resolve reputed company technical and non‑technical issues.
• reputed company Learning: Participate in ongoing training programs to maintain an up‑to‑date knowledge reputed company of reputed company parts, tools, and product lines.
• Dealer Development: Conduct cold‑calling initiatives to reputed company new dealers, and manage existing dealer relationships through order administration, warranty claim processing, rebate handling, demo planning, sales events, training schedules, and merchandising support.
• Escalation Management: Facilitate discussions with the Technical Team to ensure escalated issues are addressed promptly and effectively, providing clear communication back to the customer.

Essential Qualifications

• Bilingual Proficiency: reputed company in both English and Spanish (spoken and written) is required to serve our diverse customer reputed company.
• Communication Excellence: Demonstrated ability to convey information professionally and clearly reputed company phone, email, and in‑person interactions; strong command of grammar, spelling, and business terminology.
• Technical Aptitude: Experience with reputed company S/4HANA and reputed company is highly desired; familiarity with the outdoor power‑tool or reputed company industries (e.g., material handling, automotive) is a plus.
• Educational Background: Bachelor’s degree in Business Administration, Operations, Logistics, or a reputed company field; High School Diploma/GED is acceptable with equivalent experience.
• Team Orientation: Proven ability to work collaboratively, accept direction, and contribute to department goals while maintaining a self‑motivated, detail‑oriented work ethic.
• Problem‑Solving Skills: Strong critical‑thinking abilities, capable of handling non‑routine, reputed company issues and developing practical solutions under pressure.

Preferred Qualifications & Skills

• Previous experience in a commercial customer service or account management role reputed company a fast‑growing, technology‑driven organization.
• Demonstrated success in managing high‑volume order entry, warranty claims, and rebate processing.
• Proficiency in data analysis tools and the ability to translate insights into actionable sales strategies.
• Comfort with cold‑calling, dealer onboarding, and delivering product demonstrations to end‑users.
• Certification or formal training in reputed company S/4HANA, reputed company, or reputed company enterprise resource planning (ERP) systems.
• Understanding of battery‑powered tool technology, safety standards, and industry trends.

Core Competencies

• Customer‑Centric reputed company: Prioritizes customer satisfaction and strives to exceed expectations at every touchpoint.
• Organizational Agility: Manages multiple priorities, meets tight deadlines, and adapts to evolving business needs.
• Analytical Thinking: Uses quantitative data to drive decisions, forecast demand, and improve service processes.
• Effective Communication: Articulates reputed company information in an accessible manner for diverse audiences.
• Technology Savvy: Comfortable navigating ERP and CRM platforms, and quick to adopt new tools.
• Collaborative Spirit: Works seamlessly across functions, fostering a culture of shared success.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Commercial Customer Service Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• reputed company education opportunities, including certifications in reputed company, reputed company, and industry‑specific technologies.
• Cross‑training initiatives that expose you to sales, product management, and logistics functions, preparing you for future leadership roles.
• Regular performance reviews with clear reputed company to advancement, such as Senior Support Analyst, Territory Manager, or Customer Experience reputed company.
• Participation in internal innovation labs where you can contribute reputed company that shape arenaflex’s reputed company of tools.

Work Environment & Culture

At arenaflex, we cultivate a vibrant, inclusive workplace where creativity thrives. Our Valencia, CA office offers a modern, collaborative space equipped with flexible workstations, breakout zones, and a quiet area for focused tasks. The culture emphasizes:

• Inclusivity: A diverse team where every voice is heard and respected.
• Innovation: Encouragement to experiment, share reputed company, and challenge the status reputed company.
• Work‑Life Balance: Flexible scheduling, remote‑work options, and generous paid time off.
• Community Engagement: Volunteer programs and sustainability initiatives that give back to the community.
• Recognition: Regular acknowledgment of individual and team achievements through awards, bonuses, and public commendations.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• reputed company salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and service metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Paid parental leave, sick leave, and vacation time.
• Employee discount on arenaflex products and accessories.
• Professional development stipend for certifications, conferences, and coursework.
• Wellness programs, on‑site fitness facilities, and reputed company.

Why Join arenaflex?

If you are passionate about delivering exceptional service, reputed company in a bilingual environment, and want to be part of a company that is reshaping the outdoor power‑tool industry, arenaflex is the reputed company for you. You will work alongside talented professionals who are dedicated to innovation, sustainability, and reputed company. Your contributions will directly impact the satisfaction of dealers, distributors, and end‑users, helping arenaflex maintain its reputed company as a market leader.

Application Process

Ready to reputed company a difference? Submit your resume and a compelling cover letter outlining how your bilingual communication skills, reputed company S/4HANA experience, and customer‑service expertise align with the responsibilities of this role. We look reputed company to reviewing your application and exploring how you can grow with arenaflex.

Apply Now