Entry-Level Client Support Coordinator – Music Distribution & Digital Services (Remote)

About arenaflex

arenaflex is a forward-thinking music distribution, technology, and marketing partner that collaborates with some of the most innovative music companies around the world. With a growing portfolio of more than 800 clients, including respected names like Beggars Group, Epitaph, Naxos, and Ninja Tune, arenaflex has earned its reputation as a global leader in full-service B2B music distribution. Positioned at the very center of the modern music industry, we integrate seamlessly with leading digital platforms such as Spotify, Apple Music, and other major streaming services to ensure our clients achieve maximum visibility, reach, and commercial success.

Our comprehensive offerings include award-nominated label services, industry-leading revenue management, and a suite of best-in-class tools designed to help artists, labels, and rights holders navigate the complexities of digital music. As an independent entity under the umbrella of a major music holdings group, arenaflex is one of the select few distributors granted top-tier status by all major digital service providers (DSPs). This unique position allows us to offer unmatched access, insight, and opportunity to our clients and team members alike.

At arenaflex, we believe that music is more than a product — it is a cultural force that connects people across borders, generations, and genres. We are passionate about building technology that empowers creators, simplifies distribution, and unlocks new revenue streams in an ever-evolving digital landscape.

Join Our Expanding Client Support Team

We are growing our Client Support Team and seeking enthusiastic, motivated individuals who are eager to launch their careers in the exciting intersection of music distribution and technology. This entry-level role is ideal for someone who is passionate about music, curious about the digital ecosystem that powers today's listening experiences, and ready to grow within a dynamic, fast-paced global organization.

This position offers tremendous potential for professional development, with clear pathways to advance within our team and across the broader organization. Whether your ambitions lie in client services, operations, account management, or technical product support, this role serves as a prime launchpad for a successful and rewarding career in the music-technology industry.

What You'll Do

As a Client Support Coordinator at arenaflex, you will serve as the primary liaison for record labels and digital service provider (DSP) partners who rely on our software for music distribution and royalty management. You will play a critical role in ensuring the quality, accuracy, and timeliness of every release that passes through our platform. Your day-to-day responsibilities will include:

• Quality Assurance for Digital Releases: Reviewing and verifying digital releases before they are delivered to DSPs such as Spotify, Apple Music, and other global streaming platforms, ensuring metadata accuracy and compliance with platform specifications.
• Client and Partner Liaison: Acting as the first point of contact for record labels and partners, responding to inquiries, resolving issues, and providing clear, timely, and professional support.
• Product Engagement: Working closely with arenaflex's wide array of products and services, developing a deep understanding of our tools and how they serve our clients' needs.
• Problem Solving: Analyzing issues methodically, identifying root causes, and collaborating with internal teams to deliver effective solutions.
• Process Improvement: Contributing ideas to enhance workflows, documentation, and client experience as we continue to scale globally.
• Cross-Functional Collaboration: Partnering with teams across operations, technical support, and account management to ensure seamless service delivery.

Who You Are

We are looking for individuals who are genuinely passionate about music and the online ecosystem that supports it. The ideal candidate is detail-oriented, customer-focused, and excited about working in a technology-driven environment. You thrive on learning, adapt quickly to new tools and processes, and bring a collaborative spirit to everything you do.

Essential Qualifications and Attributes

• Music Enthusiasm: A genuine passion for music and curiosity about the digital music industry, including streaming platforms, distribution models, and royalty management.
• Classical Music Familiarity: Experience with classical music, either through playing an instrument, studying music theory, or managing classical metadata in a professional or academic setting.
• Customer-Centric Mindset: A strong commitment to delivering excellent service, with keen attention to detail and a proactive approach to problem-solving.
• Communication Skills: Fluency in English, both written and verbal, with the ability to communicate clearly and professionally across diverse audiences.
• International Communication Skills: Comfortable working with clients and colleagues across multiple time zones and cultures, demonstrating sensitivity and adaptability in cross-cultural interactions.
• Analytical Approach: Strong analytical and problem-solving skills, with the ability to break down complex issues and identify practical solutions.
• Tech-Savvy: A desire to thrive in a tech-driven environment, with the willingness to learn new software, systems, and workflows quickly.
• Organizational Skills: Excellent organizational abilities, with the capacity to handle multiple priorities and deadlines in a fast-paced, dynamic setting.
• Team Player: A collaborative spirit, excelling in team environments and comfortable working within agile management frameworks.

Preferred Qualifications

• Prior experience in customer service, client support, or a related field (internships, volunteer work, or part-time roles all count).
• Familiarity with digital music distribution, metadata standards, or royalty management systems.
• Experience working with international teams or in a global business environment.
• Additional language skills are a plus, given our global presence.

Who We Are at arenaflex

arenaflex is more than a workplace — it is a community of music lovers, technologists, and creative thinkers united by a shared mission to shape the future of music distribution. We are:

• A Fast-Growing Company with Bold Ambitions: We are scaling rapidly, expanding our global footprint, and investing in the tools, talent, and technology needed to lead the industry forward.
• An International Team: With a presence across multiple cities, including Amsterdam (our head office), New York, London, Los Angeles, Paris, Rome, Berlin, Seoul, and more, we operate as a truly global organization.
• A Diverse and Inclusive Workforce: Our team is made up of professionals from a wide range of backgrounds, cultures, and experiences, all bringing unique perspectives to the work we do.
• A Hub for Music and Tech Talent: We attract some of the brightest minds in the industry, offering a collaborative environment where innovation is encouraged and celebrated.

Career Growth and Learning Opportunities

At arenaflex, we are deeply committed to the professional development of our team members. When you join us, you will benefit from:

• Structured Onboarding: A comprehensive introduction to our products, services, clients, and culture, ensuring you feel confident and supported from day one.
• Mentorship and Coaching: Opportunities to learn from experienced professionals across the organization who are invested in your success.
• Career Advancement Pathways: Clear progression routes within the Client Support team and beyond, with the potential to grow into roles in account management, operations, technical support, or product development.
• Continuous Learning: Access to training resources, workshops, and industry events that help you stay at the forefront of music technology and distribution.
• Global Exposure: The chance to work with international clients, partners, and colleagues, building a global professional network.

Work Environment and Company Culture

arenaflex fosters a culture that is collaborative, inclusive, and driven by a shared passion for music. We believe that great ideas can come from anywhere, and we empower every team member to contribute meaningfully. Our work environment is characterized by:

• Flexibility and Remote Work: This position is fully remote, allowing you to work from the comfort of your home while staying connected to a global team.
• Agile Methodologies: We embrace agile ways of working, encouraging adaptability, continuous improvement, and rapid iteration.
• Open Communication: Transparency and open dialogue are core to how we operate, ensuring every voice is heard and valued.
• Celebrating Music: From internal listening sessions to industry events, we celebrate the music that inspires our work every day.

Compensation, Perks, and Benefits

While specific compensation will be discussed during the interview process and may vary based on experience and location, arenaflex is committed to offering a competitive and comprehensive package that includes:

• Competitive base salary aligned with industry standards.
• Paid time off and holiday allowances to support work-life balance.
• Remote work flexibility, with the tools and resources you need to succeed.
• Professional development budgets for training, certifications, and conferences.
• Health and wellness benefits (vary by location).
• The opportunity to work at the intersection of music and technology, with access to industry events, artist collaborations, and exclusive listening experiences.

How to Apply

If you are a music enthusiast with a passion for technology, a commitment to exceptional client service, and a desire to build a career in the music-tech industry, we want to hear from you. This is your opportunity to join a global leader in music distribution and become part of a team that is shaping the future of how the world experiences music.

At arenaflex, we believe that every release matters, every client relationship counts, and every team member plays a vital role in our success. If you are ready to take the first step toward an exciting and rewarding career, we encourage you to apply today. Join us, and help power the music that moves the world.