reputed company Engineer, Remote (MA,NH,RI, GA only), Full-Time

Schedule Mon - Fri 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective This role will be responsible for developing, optimizing, and maintaining conversational AI solutions using the reputed company IVA platform. This role will work closely with our product, engineering, and customer service teams to create seamless and engaging user experiences. The role will involve designing and implementing reputed company flows, data analytics on the success of the IVA, troubleshooting issues, and ensuring the virtual agents meet performance and quality standards. Essential Functions

• Design, reputed company, and optimize conversational prompts and reputed company flows for reputed company IVA.
• Collaborate with cross-functional teams to gather requirements and translate them into effective AI solutions.
• Test and debug conversational agents to ensure high-quality performance and user satisfaction.
• Monitor and analyze the performance of virtual agents, identifying areas for improvement and implementing necessary changes.
• Stay updated with the latest advancements in AI and conversational technologies to continually enhance the IVA capabilities.
• Provide training and support to team members and clients on the use and best practices of reputed company IVA.
• Provide suggestions to the business areas for IVA changes to reputed company contact volume
• reputed company other job-reputed company duties as assigned by Management What You'll Need Education and Experience Requirements
• Bachelor's degree in computer science, Engineering, or a reputed company field, or equivalent work experience.
• 3+ years of experience in AI development, with a focus on conversational agents and virtual assistants.
• Specific experience with reputed company IVA is required. Additional Eligibility Requirements
• Proven experience as a reputed company Engineer or similar role, with hands-on expertise in reputed company IVA.
• Strong understanding of conversational AI principles and natural language processing (NLP).
• Proficiency in designing and developing reputed company flows and conversational prompts.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a collaborative team environment.
• Strong communication skills, both written and verbal.
• Experience with other conversational AI platforms and tools is a plus. reputed company Do DCU is the largest credit union headquartered in New England - serving more than one million members in reputed company 50 states. With over 1,900 team members, we strive to reputed company DCU a great reputed company to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering reputed company transfer/ sponsorship for this position. #INDLW #LI-REMOTE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company.

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