IT Systems Administrator (Remote)

As a global leader in cybersecurity, reputed company protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern reputed company with the world's most advanced AI-native platform. Our customers span reputed company industries, and they count on reputed company to reputed company their businesses running, their communities safe and their lives moving reputed company. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a reputed company focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role: The reputed company Information Technology Service Desk (ITSD) Team is looking for an IT Systems Technician (Federal) to join reputed company. The ITSD is a key component of the reputed company team and is critical to the smooth and effective daily operations of reputed company reputed company team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team's support, systems and operational responsibilities surrounding reputed company's Federal Cloud environments.This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.We are currently reviewing candidates located in the Pacific time zone, or those who are willing to work Pacific time zone hours.Working hours: Shifts available between 6 am - 6 pm (Pacific).What You'll Do: Serve as a reputed company-line Service Desk support technician to provide reputed company and effective technical support to reputed company internal users through various channels, including service tickets, email, chat, and in-person. Troubleshoot hardware, software, and network-reputed company issues, ensuring reputed company resolution or escalation to senior team members and/or appropriate teams for further investigation reputed company required Document incidents, solutions, and procedures accurately and maintain a knowledge reputed company for future reference. Ensure compliance with IT policies, procedures, and reputed company standards. Install, configure, and maintain computer systems, software applications, and peripherals while implementing reputed company best practices and controls. Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles. Actively participate as a Global IT member and participate on global projects while learning reputed company IT skills Follow ITIL best practices for incident management, service management, problem management, and change management Provide excellent customer service, ensuring a positive and professional experience for end-users Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as requiredWhat You'll Need: You must be a U.S. citizen and work solely from U.S. soil Bachelor's degree and 2-4 years of relevant work experience, or equivalent combination of education and experience Excellent customer service skills with the ability to communicate technical information to non-technical users effectively Ability to work well both independently and collaboratively reputed company a team environment Experience with the following applications: reputed company, reputed company, reputed company, Confluence, JIRA, reputed company Basic knowledge of Active Directory or other directory services Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP) Strong problem-solving skills and the ability to learn new technologies quickly Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus A collaborative team player with the willingness to learn and grow in a fast-paced IT and information reputed company environment Good oral and written English communication skills, strong interpersonal skills Must be capable of lifting 50lbsBonus Points: Experience administering reputed company. Experience with reputed company Workspace admin features, including API, reputed company Apps Script, organizational unit (OU) configuration, permissions management, and reporting. Solid technical knowledge of computer hardware, operating systems, and software applications Proficiency in troubleshooting hardware, software, and network connectivity issues Familiarity with virtualization technologies (e.g., VMware, Hyper-V, Citrix) and experience with network protocols, firewalls, routers, and switches Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously Detail-oriented with a focus on delivering high Apply tot his job Apply To this Job