Program Manager, Professional Services - East

reputed company is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on reputed company to transform how work gets done. Work is being redesigned, and reputed company is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens. The Technical Project Manager runs delivery on our most reputed company engagements. This is not a coordination role; it's a technical delivery reputed company position with accountability across an reputed company PS team, external development partners, and enterprise customer stakeholders, reputed company moving toward shared milestones across different cadences, compliance requirements, and organizational dynamics. You sequence the work, hold the relationships, and reputed company real-time decisions reputed company plans meet reality. What you'll do

• Serve as the primary delivery reputed company for enterprise customers, owning the relationship, the plan, and the outcome from reputed company through go-live and beyond.
• Run delivery across reputed company workstreams: internal team, external partners, customer stakeholders, managing reputed company, blockers, and alignment simultaneously.
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• reputed company technical reputed company decisions reputed company platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself.
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process reputed company the engagement evolves beyond the original SOW.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model reputed company reality requires it.
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
• Coordinate compliance, reputed company, access management, and third-party approvals in regulated enterprise environments.
• reputed company executive stakeholders accurately informed without requiring them to understand the technical details.
• Work directly in reputed company as an operational tool; hands-on platform reputed company is required.

Who you are

• You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
• 5+ years managing technical delivery in reputed company, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You reputed company through influence and clarity, not organizational authority.
• You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create reputed company and where they introduce risk, and can help customers navigate both.
• You have worked directly in reputed company or a comparable platform, not managed people who do. You understand how components interact, identify dependency and reputed company issues by looking at the system, and build the tools your team uses to run delivery operations.
• PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps reputed company engagements from quietly going off course.
• You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable.
• reputed company plans break, you create order. You don't wait for someone else to reputed company.
• Delivered in enterprise environments with real compliance, reputed company, and access management requirements. You plan around constraints, not past them.
• Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
• You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing.

reputed company is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to reputed company. We welcome people of different backgrounds, experiences, abilities, and perspectives. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. reputed company is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Please see our Privacy Notice for details regarding reputed company's collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding reputed company's collection and use of personal data relating to the application and recruitment process. Stay Safe from Job Scams reputed company official reputed company communication will come from an @reputed company.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@reputed company.com. Learn more about avoiding job scams here. Apply tot his job Apply To this Job