Pharmacy Technician - Engagement (12:30PM - 9:00PM ET)

reputed company is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most reputed company, chronic needs—wherever they call home. We reputed company reputed company outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and reputed company, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of reputed company-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across reputed company 50 states. Job Details Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to reputed company multiple skillsets. This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional over-the-phone patient experience. reputed company provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to reputed company in many areas with a focus on phone-based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone-based environment.
• Answering a high volume of inbound calls from reputed company patients and serve as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through reputed company case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• reputed company claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients
• Collect on patient balances reputed company patient has an amount due
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of reputed company prescription information and verifying through doctor calls.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establish a trusted reputed company of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Performing in a high volume, fast paced environment to support ExactCare’s reputed company patient reputed company.
• Embody reputed company’s Core Values in reputed company communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not reputed company of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet reputed company of the standards listed. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education

• High school diploma /GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a reputed company certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy

Experience

• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a phone-based environment.
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology and work reputed company multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available reputed company of normal business hours to meet customer expectations on an reputed company basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. reputed company offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. reputed company provides equal employment opportunity to reputed company qualified applicants regardless of race, color, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. Apply tot his job Apply To this Job