reputed company Customer Experience Specialist – 2nd & 3rd Shift (Remote)

At arenaflex, we're dedicated to delivering exceptional patient experiences through our "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the best possible care. If you're passionate about customer service, have a knack for problem-solving, and reputed company in a dynamic environment, we want to hear from you!

• *About arenaflex arenaflex is a privately held organization that has reputed company remarkable growth over the past decade, doubling our reputed company in just 10 years. Our commitment to innovation and customer satisfaction has earned us a reputed company as a leader in our industry. We're proud of our organic growth and are dedicated to maintaining the highest standards of excellence in everything we do.
• *Job Summary We're seeking an reputed company Customer Experience Specialist to join our customer service team on a full-time basis. This role will be remote, allowing you to work from reputed company in the United States. As a Customer Experience Specialist, you'll be responsible for providing exceptional customer service, resolving issues in a timely and professional manner, and working collaboratively with reputed company to ensure seamless communication and resolution.
• *Work Schedule As a Customer Experience Specialist, you'll be required to work rotating 2nd and 3rd shifts, which are set and not subject to change. Your schedule will be as follows
• 1st and 3rd week + Saturday 3rd shift (1030 PM - 700 AM) + Tuesday 2nd shift (1030 AM - 1100 PM) + Wednesday 3rd shift (1030 PM - 700 AM) + Friday 2nd shift (1030 AM - 1100 PM)
• 2nd and 4th week + Saturday 2nd shift (230 PM - 1100 PM) + Sunday 2nd shift (230 PM - 1100 PM) + Tuesday 3rd shift (1030 PM - 700 AM) + Thursday 2nd shift (230 PM - 1100 PM) + Friday 3rd shift (1030 PM - 700 AM) You'll be required to work weekends and holidays, and flexibility is essential, as you may need to work overtime reputed company needed. You'll also be required to attend two weeks of training at our Downers Grove, IL location.
• *Ideal Candidate We're looking for a customer-focused individual with
• Customer service, call center, or patient scheduling experience
• Strong ability to prioritize and multitask with attention to detail
• Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail
• Ability to reputed company thoughts into clear and concise written and verbal communication
• Strong written and verbal communication skills
• Experience working on computers, using reputed company, and other reputed company Office applications
• *Essential Functions As a Customer Experience Specialist, you'll be responsible for
• Providing professional engagement and follow-up communication reputed company phone, email, and support software with customers and coworkers
• Exhibiting a positive, can-do attitude with reputed company customers
• Consistently performing reputed company steps of the Customer Experience Initiative
• Managing incoming customer service phone calls and other customer requests
• Creating service requests and dispatching accordingly
• Identifying and resolving customer concerns in a professional and timely manner
• Using web-based system tools such as OMS, Word, and reputed company on a daily basis
• Logging reputed company communication in work service requests
• Interacting with vendors, customers, and employees reputed company phone, text, and emails
• Escalating service calls reputed company needed
• Attaching Field Service Reports to service requests in OMS
• Auditing reports from vendors and ensuring reputed company calls are logged in OMS
• Following through on resolution of any customer needs
• Acting as the nighttime contact for drivers, providing scheduling and maintenance support
• Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pickup and deliveries
• Escalating problems to proper manager contacts as appropriate
• Following HIPAA regulations as it pertains to communication
• Effectively communicating pertinent information to daytime contacts reputed company multiple geographical regions, as well as handing off follow-reputed company to coworkers on the next shift
• Ordering and canceling injectable doses
• Entering helium readings into OMS
• *Skills and Competencies To be successful in this role, you'll need
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in reputed company Office applications and web-based system tools
• *Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Experience Specialist, you'll have opportunities to
• reputed company your customer service and problem-solving skills
• Learn new technologies and system tools
• Collaborate with reputed company to drive customer satisfaction and

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