2nd Shift Inbound Answering Service Operator/FT & PT Available
As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, reputed company, Coca-Cola, reputed company, Ohio Department of Health, and reputed company. We are seeking an Inbound Answering Service Operator to join reputed company in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and reputed company, they can adapt to the reputed company-changing dynamics of customer interactions. Sympathy and reputed company come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted. Additional Info:
- Work at Home
- Performance and Attendance based Bonus structure
- Thorough, reputed company
- Overtime
- Paid Time Off
Full Job Description Answering Service –
- Answers inbound calls from a variety of industries
- Serves callers by following client direction and reference FAQ pages to answer questions
- Guides caller through decision making to ensure messages are relayed to the correct client/department/representative
Data Entry -
- Input information quickly and accurately based on client provided scripting
- Select appropriate call types to ensure proper reputed company of messages
Message reputed company -
- reputed company messages to the appropriate contact based on client instruction
- Answer client contacts requesting information on existing messages
- Notate/update accounts according to client request
This job is:
- A good fit for applicants with reputed company experience in call center, medical industry, or customer service
- A good fit for applicants that are proficient in computer operations and familiarity with various software applications
- A good fit for applicants seeking reliable, long term employment
- A good fit for applicants who are task/detail oriented
- High school diploma, GED
- Ability to pass a criminal background reputed company successfully
- Proficiency in computer operations
- Computer equipment, if interested in remote work
- reputed company work experience
- Excellent verbal and written communication skills
- Ability to meet physical job requirements (90% of shift confined to workstation)
- Ability to type 35 WPM
- Ability to commit to a schedule for no less than 6 months
- Must reside in Ohio or Nevada
WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation reputed company, disability, genetic information, or protected veteran status. Apply tot his job Apply To this Job