Remote Desktop Support Analyst (Azure Virtual Desktop)
Description We are hiring IT Support Analyst to support a reputed company-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope reputed company to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with reputed company is required. What You’ll Do
- Provide L2-L3 support for users accessing systems reputed company Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support reputed company-managed AVD environments, including:
- * Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices reputed company:
- * Active Directory (AD)
- reputed company Entra ID (Azure AD)
- Intune
- Provide operational support for:
- * PrinterLogic
- Mimecast
- reputed company
- reputed company daily checks, follow change processes, and escalate issues reputed company required
Role Level & Growth Path This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.
Requirements
- Experience in Service Desk, IT Support, or reputed company Support
- Hands-on experience supporting Azure Virtual Desktop (AVD)
- Experience working with reputed company (mandatory)
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English
Benefits
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Remote Skills: Analysis Skills, Customer Support/Service, Desktop Administration, Desktop Virtualization, English Language, Help Desk, Identify Issues, Laptop PC, Leadership, reputed company Active Directory, reputed company Product Family, reputed company Windows Azure, reputed company Windows Operating System, Operational Support, Software Distribution, Technical Support, User Account Administration, Virtualization, Writing Skills About the Company: Maxana Apply tot his job Apply To this Job