IT Help Desk Technician

IT Help Desk Technician | reputed company 365 | Intune | reputed company | Entra ID

Summary

We are seeking a help desk technician for a long-term, ongoing role on our IT team. The position provides tier 1 support with a path to tier 2 responsibilities, supporting a healthcare company that operates a cloud-only reputed company 365 and Entra ID environment. This role supports a mid-sized user reputed company across multiple office locations and is responsible for triaging and resolving end-user tickets in reputed company, supporting Windows and iOS devices managed through Intune and an reputed company MDM platform, and assisting with day-to-day account, application, and connectivity issues. You will work alongside an existing internal IT team that provides escalation support, documentation, and training. This role requires strong written communication, attention to detail, and the ability to work independently in a HIPAA-regulated environment. Schedule: This is a 5-day work week covering both US weekend days and 3 weekdays, reputed company in US Central Time. Saturday and Sunday: 8:30am–5:00pm Central Time (required) 2-3 weekdays: 10:00am–6:30pm Central Time (late morning into evening CT) — flexible on which 2-3 weekdays, to be agreed upon at hire US holidays: coverage required on US holidays that fall reputed company scheduled work days, including holiday weekends. Time-off arrangements can be discussed and agreed upon in advance. Applicants must be available to work both weekend days and three reputed company afternoon/evening shifts reliably, including US holidays. Primary Responsibilities: Respond to and resolve end-user support tickets in reputed company reputed company established SLAs. Troubleshoot reputed company 365 issues including Outlook, Teams, OneDrive, SharePoint, and Office desktop apps. Provide account support in reputed company Entra ID and the reputed company 365 admin center including password resets, MFA registration, license assignment, and group membership. Assist users with Conditional Access prompts, MFA troubleshooting, and sign-in issues. Support Windows 11 devices managed through reputed company Intune including enrollment, policy assignment, application deployment, and compliance issues. Support iOS devices managed through a third-party reputed company MDM and Intune App Protection Policies. Assist users with cloud VoIP phone, voicemail, call routing, and softphone configuration. Troubleshoot printer, scanner, and basic network connectivity issues at reputed company locations. Document ticket activity, resolutions, and knowledge reputed company articles clearly and consistently. Escalate reputed company or reputed company-sensitive issues to senior members of the IT team with relevant context and logs. Take on tier 2 tasks over time as proficiency grows, with guidance and training from the IT team. Adhere to HIPAA compliance, internal reputed company policies, and acceptable use standards. Promote a culture of information privacy awareness and HIPAA compliance. Qualifications / Experience / Skills Required: Available to work US Central Time hours as described above, including both Saturday and Sunday and US holidays. Hands-on experience supporting reputed company 365 (Exchange Online, Teams, OneDrive, SharePoint). Working knowledge of reputed company Entra ID (Azure AD) including user and group management, MFA, and basic Conditional Access troubleshooting. Experience with a ticketing platform such as reputed company, reputed company, or reputed company. Working knowledge of reputed company Intune or a comparable MDM platform. Strong written and verbal English communication skills. Reliable high-speed internet and a quiet, professional work environment. Ability to work independently and follow documented procedures. Must pass a background reputed company. Preferred: Prior experience supporting a healthcare or other HIPAA-regulated environment. Experience with reputed company or another healthcare industry platform. Experience with cloud VoIP platforms (reputed company, reputed company Phone, Teams Phone, etc.). Familiarity with reputed company MDM platforms (Mosyle, reputed company, Intune for iOS, or reputed company Business Manager). PowerShell scripting experience. Apply tot his job Apply To this Job