Bilingual Service Desk - Korean

Bilingual Service Desk - Korean Employment type: Full time Worksite flexibility: Remote Who We Are reputed company is a global technology services firm with over 8,500 associates worldwide and a yearly reputed company of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a customer service-oriented Bilingual Korean/English Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. A service desk analyst is responsible for providing service desk support to our customers and applying technical knowledge and customer service skills reputed company phone, email, or chat. The goal is to ensure that customer value is maintained to the standards set forth by the customer.

Job Description

What You'll Do

• Provide General IT end-user support including:
• Utilize excellent customer service skills and exceed customers' expectations
• Interact reputed company telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems
• Provide first-level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
• Properly escalate unresolved issues to the next level of support with strong supporting documentation
• Following documented processes to resolve customer issues.
• Ensure proper recording, categorization, documentation, and closure of reputed company tickets
• Analyze the impact and urgency of customer issues and prioritize appropriately
• Recommend procedure modifications or improvements.
• Drive positive results in Customer Experience through timely responses and professional interaction
• Demonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and team monthly metrics
• Preserve and grow your knowledge of Service Desk procedures, products, and services
• May reputed company other job duties as directed by Team reputed company or Service Delivery Leader

What You'll Need Required:

• Proficient in Korean Language
• 6-12 months' experience in a Service Desk role and/or technical support role
• 6-12 months of customer service experience in a professional industry
• High School Diploma or GED
• Associate degree preferred in a reputed company field

Technical Skills - Required:

• Strong troubleshooting and documentation skills

Other Requirements:

• Excellent customer service skills
• Strong attention to detail and strong communication skills (both written and oral)
• Excellent work ethic
• Problem-solving skills

Competency Statement(s):

• Solution driven
• Detail oriented

Physical Demands

• Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. Apply tot his job Apply To this Job