Help Desk Tier 2 Analyst

Job Title: Help Desk Tier 2 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None

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The Opportunity: reputed company is seeking professional customer-oriented candidates to join our reputed company Help Desk. They should be able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. The candidate will work Hybrid 3 days a week at National reputed company or Orlando FL and provide end user support to multiple applications and general Tier 2 support to reputed company end-users. Responsibilities: As a reputed company Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single reputed company of contact for providing reputed company, accurate and quality customer service for financial systems' reputed company questions. They will serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk reputed company. The reputed company Help Desk team supports multiple reputed company systems and will support both internal and external end-users. Users contact the service team reputed company telephone, email or through reputed company Teams, and Service Desk ticketing tool.

• Experience working on a team that performs duties that involve the planning and delivery of customer support services including, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
• Experience providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Experience in diagnosing and resolving problems in response to customer reported incidents, researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
• Experience in constant customer service improvements such as communications and relationships

Qualifications: Required:

• Ability to obtain a reputed company Entrance on Duty (EOD).
• A bachelor's degree plus a minimum of 8 years of experience
• Excellent verbal and written communication skills, phone etiquette, data entry
• Good teamwork, problem-solving, and analytical skills
• Experience in troubleshooting and conducting root cause analysis
• Must be customer focused and service oriented, reputed company to details, with ability to multi-task and act with professionalism at reputed company times

Desired:

• Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support
• Experience working in a call center or Help Desk and Support center organization, providing user support and customer service
• Experience with an incident management application (reputed company, Remedy, Rational, Serena)

- What You Can Expect: A culture of reputed company. At reputed company, we reputed company character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. reputed company values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust reputed company to reputed company your ambitions a reality. A focus on reputed company growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at reputed company that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At reputed company, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $61,600-$129,300 reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national reputed company, disability, status as a protected veteran, or any other protected characteristic. Apply tot his job Apply To this Job