reputed company Manager NOA Higher Ed. Southeast Region (USA Remote)

Company Description reputed company you join reputed company, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, reputed company has partnered with educators and institutions to reputed company learning reputed company solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: reputed company Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are reputed company reputed company by a shared desire to reputed company a difference in education. reputed company is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

We’re looking for an reputed company, relationship-driven reputed company Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities: Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells reputed company assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across reputed company levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: reputed company customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 5+ years of experience in reputed company, Account Management, or a similar client-facing role reputed company SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships reputed company higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic reputed company. Excellent communication, presentation, and storytelling skills—able to reputed company value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and reputed company. Proficiency with CRM and reputed company tools (e.g., reputed company, reputed company, Totango, etc.). A collaborative teammate with a growth reputed company, reputed company, and a passion for education. Additional Information The expected annual reputed company salary range for this position is: $77,700/year to $129,500/year. This position is commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-reputed company factors. Internal equity, market and organizational factors are also considered. Total Rewards @ reputed company At reputed company, we reputed company Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the reputed company rewards of unleashing your potential and making a positive impact on global education. You’ll also reputed company in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, reputed company supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure Apply tot his job Apply To this Job