Experienced Customer Service & Repair Operations Coordinator – Drive Service Excellence and Customer Satisfaction at arenaflex

Join arenaflex: Powering the Future of Industrial Innovation Through Exceptional Customer Service

Are you a detail-oriented professional with a passion for delivering outstanding customer experiences and managing complex repair operations? arenaflex is seeking a dedicated and resourceful Customer Service and Repair Operations Coordinator to join our dynamic team in Bartlesville, Oklahoma. This is an extraordinary opportunity to become part of a globally recognized organization at the forefront of industrial innovation, where your contributions will directly impact customer satisfaction, operational efficiency, and the continued success of our service excellence initiatives.

With a legacy spanning more than 130 years, arenaflex has established itself as a pioneering technology leader operating across more than 100 countries worldwide. Our organization is built upon five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics and Discrete Automation. We are committed to innovating a comprehensive range of products, systems, and services that dramatically increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers across the globe. As a member of the arenaflex team, you will play a vital role in maintaining our reputation for excellence while supporting customers throughout the entire repair journey.

Position Overview

The Customer Service and Repair Operations Coordinator serves as a critical liaison between our valued customers, skilled repair technicians, manufacturing partners, and logistics personnel. This role is responsible for coordinating customer property returns for paid repair and warranty services, ensuring seamless processing from initial request through final shipment back to the customer. You will be the cornerstone of our customer service programs, working under general guidance from your supervisor while exercising independent judgment and applying established best practices to drive continuous improvement.

This position encompasses the full administration of customer service programs and may involve technically trained individuals working directly with customers. The role also includes the development and implementation of proactive programs that remain responsive to evolving customer requirements, along with the coordination of investigations into customer complaints and the pursuit of equitable solutions that satisfy all stakeholders.

Key Responsibilities and Daily Duties

As a vital member of our service operations team, your responsibilities will be diverse, challenging, and rewarding. The following outlines the typical duties and responsibilities associated with this role:

• End-to-End Repair Management: Manage the complete repair lifecycle from initial customer or channel request through final delivery, primarily for our Bartlesville facility, with potential support extended to our Warminster, Pennsylvania location as business needs dictate.
• Documentation and Data Entry: Request and accurately enter all required information according to established written processes to ensure proper execution of each repair order.
• Priority Management: Effectively manage repair priorities in collaboration with repair technicians to meet scheduling requirements and achieve key performance indicators (KPIs).
• Problem Resolution Leadership: Lead problem resolution activities related to capacity constraints, material availability, customer issues, and urgent repair turnaround requests, ensuring minimal disruption to customer operations.
• Order Completion and Invoicing: Complete all repair orders including Service Orders, Sales Orders, and Service Notifications according to established processes, ensuring that invoices are accurate and promptly delivered to customers.
• KPI Achievement: Support activities that meet or exceed the KPIs required to successfully manage the business, including delivery targets, revenue goals, safety standards, quality metrics, and integrity standards.
• Data Analysis and Reporting: Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery and enhanced operational efficiency.
• Continuous Improvement Participation: Participate in or lead improvement activities deemed appropriate to meet or exceed service goals and drive organizational excellence.
• Cross-Functional Support: Support other roles or tasks as requested by management, demonstrating flexibility and a commitment to team success.
• Initiative and Innovation: Pursue initiatives to improve the effectiveness of the group and increase customer satisfaction through innovative approaches and proactive problem-solving.

Essential Qualifications and Educational Requirements

To excel in this role, candidates must meet the following requirements:

• Educational Background: Bachelor’s Degree is required.
• Professional Experience: Two to five years of relevant experience in customer service, repair operations, or related fields. Alternatively, a special combination of education and experience and/or demonstrated accomplishments will be considered.
• Repair Order Management: Minimum of two years of experience working with repair orders is required.
• Customer Service Experience: At least two years of customer service experience is preferred.
• Repair Priority Management: Two years of experience managing repair priorities for customers is preferred.
• Documentation and Reporting: Two years of experience with documentation and report generation is preferred.
• Problem Resolution: Two years of experience leading problem resolution activities is preferred.

Skills and Competencies for Success

The ideal candidate will possess a unique blend of technical acumen, interpersonal skills, and operational mindset. Key competencies include:

• Exceptional Communication Skills: The ability to communicate clearly and professionally with customers, technicians, and internal stakeholders across various channels and at all organizational levels.
• Analytical Thinking: Strong analytical skills with the ability to interpret complex datasets, identify trends, and generate actionable insights that drive continuous improvement.
• Organizational Excellence: Outstanding organizational and time management skills with the ability to prioritize multiple tasks and meet competing deadlines in a fast-paced environment.
• Problem-Solving Acumen: Demonstrated ability to identify problems, evaluate alternatives, and implement effective solutions under pressure.
• Attention to Detail: Meticulous attention to detail with a commitment to accuracy in data entry, documentation, and order processing.
• Customer-Centric Mindset: A genuine passion for delivering exceptional customer experiences and building lasting relationships with clients.
• Technical Proficiency: Comfort with enterprise resource planning systems, databases, reporting tools, and standard office software applications.
• Team Collaboration: A collaborative spirit with the ability to work effectively across departments and support team objectives.
• Adaptability: Flexibility to adapt to changing priorities, business needs, and evolving customer requirements.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe that our people are our greatest asset. We are deeply committed to fostering an environment where professional growth and continuous learning are not just encouraged but expected. As a Customer Service and Repair Operations Coordinator, you will have access to:

• Structured Career Development: Clear pathways for advancement within customer service, operations management, and related functional areas.
• Comprehensive Training Programs: Ongoing training opportunities to enhance your technical knowledge, customer service skills, and leadership capabilities.
• Mentorship Opportunities: Guidance from experienced professionals who are invested in your success and professional development.
• Cross-Functional Exposure: Opportunities to collaborate with teams across our five business units, broadening your understanding of the organization and expanding your professional network.
• Innovation Engagement: Platforms to contribute ideas and participate in improvement initiatives that shape the future of our service operations.

Work Environment and Company Culture

arenaflex is more than a workplace—it is a community of innovators, problem-solvers, and customer advocates. Our culture is built upon a foundation of integrity, collaboration, and a shared commitment to excellence. We celebrate diversity, encourage inclusive practices, and believe that the best ideas emerge when people from different backgrounds and perspectives come together.

This position is based in Bartlesville, Oklahoma, and requires in-person attendance. You will work a standard day shift, allowing for a healthy work-life balance. Our facilities are designed to support both individual productivity and team collaboration, featuring modern workspaces and the tools needed to succeed.

Compensation and Comprehensive Benefits Package

arenaflex offers a competitive compensation structure designed to attract and retain top talent. For this position, the hourly pay rate ranges from $22.00 to $25.00 per hour, depending on experience and qualifications. This is a full-time contract position with an expected 40 hours per week.

Employees in this role are eligible for a comprehensive benefits package that includes:

• Dental Insurance: Comprehensive dental coverage to support your oral health and well-being.
• Vision Insurance: Quality vision care to keep you seeing clearly both at work and in life.
• Health Insurance: Robust medical coverage to protect you and your family.
• 401(k) Retirement Plan: Build your financial future with our retirement savings program.

How to Apply

If you are a motivated professional with a passion for customer service excellence and repair operations, we encourage you to apply today. This is your opportunity to join a global industry leader, work alongside talented professionals, and make a meaningful impact every day. At arenaflex, your contributions will be valued, your growth will be supported, and your career aspirations can become reality.

Please note that only candidates who meet the specified qualifications will be contacted for further consideration. We appreciate your interest in joining the arenaflex team and look forward to reviewing your application.

Take the next step in your career. Apply now and become part of the arenaflex legacy of innovation, excellence, and customer dedication.