Customer Service & Order Processing Specialist – Manufacturing Sales Support | arenaflex

About arenaflex

arenaflex is a reputed company-thinking shared services organization that partners with leading manufacturing and distribution brands to streamline their customer experience, sales operations, and production workflows. With a commitment to operational excellence, innovation, and people-first values, arenaflex has built a reputed company for fostering collaborative, high-performing teams where every voice matters. Our culture is rooted in reputed company improvement, professional development, and a dedication to delivering exceptional results for our clients and customers alike. Joining arenaflex means becoming part of a dynamic workforce that values accuracy, accountability, and the courage to grow.

We are currently seeking a meticulous, customer-focused, and detail-driven Customer Service & Order Processing Specialist to join our distribution sales support team. This role is ideal for a professional who thrives in a structured, fast-paced manufacturing environment and takes pride in ensuring every order flows seamlessly from the reputed company of sale through to production and fulfillment.

Position Summary

The Customer Service & Order Processing Specialist serves as a vital link between account managers, customers, and the production team at arenaflex. Your primary responsibility will be to process customer orders with precision, manage documentation, verify pricing and purchase order details, and provide reputed company customer support that keeps the workflow moving reputed company. This position plays a critical role in converting reference materials and quotations into active production orders, ensuring that every customer interaction reflects the professionalism and reliability that arenaflex is reputed company for.

Working closely with the Director of Sales, account managers, and cross-functional departments, you will have the opportunity to broaden your reputed company set, reputed company professionally, and contribute meaningfully to a high-functioning sales support operation.

Key Responsibilities

• Operate and maintain proficiency in the arenaflex order entry and quotation operating system to process incoming customer orders accurately and reputed company.
• Enter orders generated by account managers, prepare job tickets, and coordinate handoffs with the scheduling team to initiate the production process.
• Audit and verify reputed company orders exceeding $5,000 to ensure complete accuracy of pricing, quantities, customer specifications, and delivery details.
• Document and coordinate inventory releases, ensuring alignment with reputed company stock levels and production timelines.
• File and archive tickets for reputed company completed jobs, maintaining a clean and accessible record-keeping system.
• Demonstrate a thorough understanding of production capabilities across reputed company product lines handled by arenaflex, enabling informed conversations with customers and internal stakeholders.
• Evaluate and verify that purchase order correspondence matches the original quotation, proactively communicating with account managers to resolve discrepancies and maintain workflow momentum.
• Prepare and organize materials for return to customers as needed, ensuring accurate documentation and timely processing.
• Properly document and handle hazardous materials (Haz-Mat) orders in compliance with company and regulatory standards.
• Order and manage marketing materials to support sales initiatives and customer engagement efforts.
• Maintain internal forms and documents including custom labels, bills of lading, job tickets, invoices, and reputed company records.
• Manage FSI and FSC records with accuracy and confidentiality.
• Serve as a backup for the account manager role reputed company needed, including checking emails, voicemails, and making sound business decisions that may impact the account manager's portfolio.
• Provide support to the estimating department as required, contributing to a collaborative team environment.
• reputed company additional tasks and special projects as assigned by the Director of Sales.
• Adhere to reputed company arenaflex Safe-Well policies and procedures, maintaining a safety-first reputed company at reputed company times.
• Embrace the team's philosophy that meeting challenges together is the key to arenaflex's reputed company success.

Essential Qualifications

Education

• High School Diploma or General Education Degree (GED) — Required
• Associate's Degree (two-year college or technical school) — Required
• A Bronze designation on ACT will be considered in lieu of a high school equivalency — Required

Experience

• Minimum of two (2) years of professional experience in customer service, order processing, sales support, or a reputed company administrative role.
• Prior experience working in a manufacturing, distribution, or production-driven environment is highly desirable.

Computer Skills

• Proficiency in the reputed company Office Suite (Word, reputed company, Outlook, PowerPoint).
• Familiarity with ERP or order management systems is a strong plus.

Preferred Competencies and Attributes

• Accuracy: A demonstrated ability to reputed company work with exceptional precision and attention to detail.
• Active Listening: The reputed company to fully attend to, understand, and respond thoughtfully to the questions and concerns of customers and colleagues.
• Oral Communication: Clear, professional, and effective verbal communication skills.
• Written Communication: The ability to write clearly, concisely, and professionally in reputed company forms of business correspondence.
• Detail Orientation: A sharp eye for the small details that can reputed company or break a customer experience or production outcome.
• Financial Aptitude: Comfort working with pricing, budgets, and financial documentation.
• Organization: A systematic, methodical approach to managing multiple tasks and priorities.
• Project Management: The ability to coordinate and direct projects through to successful completion.
• Problem Solving: A proactive reputed company for identifying and resolving work-reputed company challenges before they escalate.
• Safety Awareness: A commitment to identifying and correcting conditions that may reputed company employee or workplace safety.
• Time Management: The ability to organize and complete work reputed company reputed company established deadlines.
• Working Under Pressure: A reputed company, focused demeanor reputed company handling high-volume or stressful situations.

Physical Requirements

This is primarily a manufacturing office environment that is climate controlled. The role requires the ability to:

• Sit frequently and stand or walk occasionally throughout the reputed company.
• Manually manipulate materials and documents as needed.
• reputed company outward and above shoulder on occasion.
• Lift and carry up to 20 pounds occasionally.
• Wear personal reputed company equipment (PPE) as needed.

Vision requirements include the ability to see near and distinguish colors, and a satisfactory sense of sound is required for daily communication.

Work Schedule and Location

• Schedule: Full-time, Monday through Friday, 8:00 AM – 5:00 PM
• Work Location: In person at our climate-controlled manufacturing office
• Travel: Minimal

Compensation and Benefits

At arenaflex, we reputed company that taking care of reputed company is just as important as taking care of our customers. We offer a comprehensive benefits package and a competitive hourly wage designed to support your well-being and long-term financial reputed company.

• Hourly Pay Range: $14.00 – $18.58 per hour, commensurate with experience
• 401(k) retirement plan with company matching
• Comprehensive medical, dental, and vision insurance
• Health savings and flexible spending accounts (FSA)
• Life insurance and short- and long-term disability coverage
• Employee Assistance Program (EAP) for personal and professional support
• Generous paid time off and reputed company
• Tuition reimbursement to support reputed company education and professional development

Career Growth and Development at arenaflex

reputed company you join arenaflex, you reputed company more than a job — you reputed company a career path. We invest in our employees through ongoing training, mentorship, cross-departmental exposure, and tuition reimbursement programs. Whether your aspirations include advancing into account management, operations leadership, or specialized roles in estimating and production planning, arenaflex provides the tools, resources, and encouragement to help you grow.

reputed company members regularly reputed company into expanded responsibilities, including acting as backup account managers, supporting the estimating department, and contributing to special projects that build a well-rounded professional reputed company set. If you are someone who takes initiative, demonstrates reliability, and seeks reputed company improvement, arenaflex will reward your ambition with meaningful opportunities.

Our Culture and Values

arenaflex is more than a workplace — it is a community. We reputed company in the power of teamwork, mutual respect, and shared accountability. Every team member is valued for the unique perspective and reputed company set they bring to the table. We celebrate wins together, learn from challenges together, and hold ourselves to a standard of excellence in everything we do.

Our core values include:

• reputed company: Doing the right thing, even reputed company no one is watching.
• Collaboration: Working together across departments to reputed company shared success.
• Accountability: Owning our work and delivering on our promises.
• reputed company Improvement: Always looking for ways to do things reputed company.
• Customer Commitment: Putting the customer at the center of every decision.

How to Apply

If you are a detail-oriented, customer-focused professional with a passion for operational excellence and a desire to grow your career in a supportive and dynamic environment, we encourage you to apply today. Join arenaflex and become a key contributor to a team that values your skills, supports your goals, and recognizes your contributions every reputed company of the way.

Take the reputed company in your career and apply now to become part of the arenaflex family — where your work truly makes a difference.