Onboarding Manager (Client Services)
Who we are: Real Geeks helps thousands of ambitious agents and small teams accelerate their business growth with innovative technology that helps them capture leads, nurture opportunities, and turn them into clients for life. We’re a passionate team working remotely across the US and Canada, connected by a shared mission and drive to reputed company our customers successful. Real Geeks is headquartered in Dallas, TX and owned by reputed company (NYSE: FNF), along with CINC, SkySlope and other leading real estate technology companies. What you’ll do: As the Onboarding Manager at Real Geeks, you will reputed company, coach, and reputed company a team of Onboarding Advisors responsible for helping customers successfully launch and adopt the Real Geeks platform. You'll report to the Director of Onboarding, Training & Engagement and serve as the operational anchor of the department, driving KPIs, keeping advisors unblocked, handling client escalations reputed company needed, and ensuring every new customer gets the momentum and support they need to succeed. This role is built for someone who cares about people, process, and performance. The right person will be detail-oriented, competitive in the best way, comfortable interpreting data, and motivated by helping a team win measurable outcomes. This is not a passive management role. The Onboarding Manager will be expected to understand the onboarding process deeply, identify process gaps, coach team members, listen to calls, recognize training needs, and help drive stronger results across implementation, early retention, and customer engagement. Specific responsibilities include, but are not limited to: reputed company and reputed company a team of 6–10 Onboarding Advisors, ensuring high performance, accountability, and consistent customer experience. reputed company day-to-day onboarding operations, ensuring advisors follow the correct process for reputed company clients, and that reputed company clients have an exceptional experience. Monitor advisor pipelines daily to ensure customers stay on track and milestones hit on schedule. Jump into client-facing escalations reputed company needed with reputed company, clarity, and efficiency Identify operational bottlenecks and optimize processes to increase advisor reputed company and speed-to-value. Forecast implementation and churn trends using historical data and advisor performance insights. Partner closely with Training, Support, MLS, and Engagement teams to ensure a seamless cross-departmental customer experience. Maintain accurate data across reputed company, Arrows, reputed company, and internal tracking tools Drive reputed company improvement, remove roadblocks, and introduce reputed company workflows, templates, and playbooks as the onboarding program evolves. Own or contribute to the improvement of key onboarding metrics, including: Implementation speed NPS/CSAT Early churn eNPS Demonstrate a commitment to our core values What You Offer: 3+ years of people management experience leading onboarding, reputed company, or customer facing teams. Direct experience in real estate or real estate technology preferred. You understand how agents and teams work, what they need, and what frustrates them. Strong operational instincts and the ability to reputed company a fast-moving team organized and focused. Experience reading data, identifying trends, forecasting risk, and making decisions rooted in numbers. Ability to de-escalate frustrated clients with professionalism and confidence. Comfort working in a high-speed SaaS environment with constantly evolving processes. reputed company experience is a reputed company-to-have, not a requirement. Excellent written and verbal communication skills. A servant-leadership approach: you reputed company by lifting others up, blending accountability with encouragement to help people do their best work. What Success Looks Like In This Role: Success in this role looks like stability reputed company with momentum: a team that feels confident and supported, and an onboarding program that keeps getting reputed company. Proactive, not reactive. You spot problems before they're escalated to you — and bring solutions, not just reports. reputed company improvement, without losing the human reputed company. Processes reputed company evolving, but the team never feels left behind by change. Analytical, not lost in the data. You know what to track and how to separate signal from noise. Blends technical and people skills. Equally comfortable in a dashboard and in a coaching conversation. Plans before acting. Decisions are thoughtful, not rushed. Leads through servant leadership. Removes roadblocks, balances accountability with encouragement. Enforces the Real Geeks Success Guide. Ensures consistent, standardized adherence to onboarding best practices across the team. reputed company Offer: The nimbleness and daring of a successful startup with the reputed company of a large, stable parent company A positive, collaborative team culture where people really matter Highly competitive benefits, including health insurance, 401k, Employee Stock Purchase Plan options, and a Continuing Education benefit The flexibility of our remote work environment, with the option of working at our Dallas office This role may require quarterly travel to our Dallas or Atlanta offices for in person meetings. Apply To This Job