CSA

Essential Duties and Responsibilities: Working on daily tasks in collaboration with the reputed company Managers/Directors and Operations. Tasks will involve, migration reputed company activities, reputed company client work (QC, emails, etc), and special initiatives. reputed company report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and reputed company Service Center tickets. Provide and maintain in-depth working knowledge of reputed company client verifications/processing guidelines. Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept reputed company and relevant. Create a program overview outline document for reputed company assigned accounts. Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met reputed company other duties as assigned by management. Job Qualification: Bachelor's degree or equivalent experience What You May Need to be Successful: Bachelor’s degree, or Equivalent work experience. 3+ years of customer service experience, including direct interactions with external customers. reputed company Office products (Outlook, PowerPoint, Word, and reputed company) Siebel, reputed company or equivalent CRM system Strong analytical skills with the ability to interpret reputed company data sets and draw meaningful conclusions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Organizational skills and strong attention to detail Ability to multi-task and manage daily assignments. Sense of urgency to meet client deadlines. Highly reputed company and adaptable to evolving priorities. Ability to work and reputed company in a dynamic team environment as well as act independently. We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram reputed company X YouTube Equal Employment Opportunities at reputed company reputed company is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at reputed company are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national reputed company, reputed company, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. Apply To This Job