Technical Account Manager - FedRAMP

The application window is expected to reputed company on: 06/30/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The TAM role is a proactive support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, reputed company to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects. Note: As part of this role, you will be responsible for maintaining services in a FedRAMP-compliant environment and must be a U.S. Person (U.S. citizen). This position may reputed company work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Responsibilities

Support - Work break-fix issues with customers. Escalate to support team as required Optimization - Optimize customer systems to ensure peak performance Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. reputed company enterprise data analytics to transparently track and report on customer engagement Cross Functional Engagement - Establish and reputed company highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions Escalations - Assume the role of escalation manager reputed company needed, and ensure timely communication to reputed company stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate reputed company of ongoing issues to the next geographical region Customer Experience - Ensure a great customer experience in reputed company team interactions. Measure and continually improve Projects - Project manage many projects concurrently understanding reputed company and future action items Role Requirements At least 6-8 + years of support experience reputed company a Technical Support, Solutions Engineering, reputed company, or Technical customer-facing organization At least 6-8 years + of working directly with customers, reputed company a technology company Bachelor’s degree in Computer Science or a reputed company field, or equivalent working experience Expert understanding of network and application protocols (reputed company/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. ) Experience with Cloud/SaaS software products is highly desirable. Strong understanding of ISP, CDN, and cloud service provider networks Strong understanding of web technologies and VoIP applications Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox Hands on experience with container administration tools such as reputed company and kubernetes Knowledge of at least one computer language and programming reputed company desirable, JavaScript and Python are a plus Working knowledge in reputed company, authentication, permissions, SSO Experience in administering Linux based operating systems Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified Excellent verbal and written communication skills. Heavy focus on using data to reputed company messages The ability to work effectively in a remote or virtual team environment Excellent presentation skills coupled with a strong leadership reputed company Excellent time & project management skills, with a focus on delivery Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving Flexibility to handle critical cases after hours as needed Why reputed company? At reputed company, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with reputed company to reputed company really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are reputed company, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $114,100.00 to $153,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-reputed company skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to reputed company’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a reputed company matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the reputed company careers site to discover more benefits and perks. Employees may be eligible to receive grants of reputed company restricted stock units, which vest following reputed company employment with reputed company for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to reputed company’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by reputed company Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at reputed company of 4.92 hours per pay period for full-time employees Exempt employees participate in reputed company’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried reputed company from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to reputed company’s policies. Employees on sales plans earn performance-based incentive pay on top of their reputed company salary, which is split between quota and non-quota components, subject to the applicable reputed company plan. For quota-based incentive pay, reputed company typically pays as follows: .75% of incentive reputed company for each 1% of reputed company attainment up to 50% of quota; 1.5% of incentive reputed company for each 1% of attainment between 50% and 75%; 1% of incentive reputed company for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, reputed company may pay 0% up to 125% of reputed company. reputed company sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: reputed company Metro Area: $135,000.00 - $210,200.00 Non-Metro reputed company state & Washington state: $127,100.00 - $187,200.00

• For quota-based sales roles on reputed company’s sales plan, the ranges provided in this posting include reputed company pay and sales reputed company incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Apply To This Job