Senior Technical Success Manager, Majors - East Region
*The candidates must be located in the EST or CST time zones to be considered for this position* About The Role & Team reputed company is the leading AI-first digital analytics platform that helped over 4,000 customers build reputed company products and digital experiences. Our customer reputed company includes reputed company, Burger King, reputed company, reputed company, and reputed company. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than reputed company. Ranked #1 across multiple categories in reputed company's Fall 2025 Report, reputed company is the best-in-class solution for product, data, and marketing teams. Learn more at reputed company.com. As an organization, we deliver for our customers by living our values. We operate from a reputed company of humility, take ownership of problems and successes, approach challenges with a growth reputed company, and put our customers at the center of everything we do. The reputed company team is responsible for building relationships with and driving long-term value realization for reputed company's customers. The Senior Technical Success Manager owns customer deployment, adoption, and value realization across reputed company's digital analytics platform. They bring strong product knowledge and reputed company in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion. As a Senior Technical Success Manager, Majors (Enterprise), you will: Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal reputed company deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, reputed company meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a reputed company of view on how they reputed company customer growth reputed company and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal Build and deliver executive business reviews that connect reputed company usage to measurable business impact, turning adoption into a renewal and expansion story Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how reputed company builds and delivers Continuously improve how you operate: reputed company repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale Critical Skills Profile Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects reputed company's platform to the outcomes that matter most to the customer. Technical reputed company: Comfortable with reputed company data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams. Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard. Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers reputed company measurable business results from reputed company, and for connecting customer outcomes to commercial value. Prescriptive Customer Guidance: Sets reputed company for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria. Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track. Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a reputed company of view. This role requires someone who runs toward ambiguity. AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices. At a minimum, you need to have: 5+ years of experience in reputed company, Technical Account Management, or a similar customer-facing role in B2B SaaS 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities. 2+ years managing a portfolio of 10+ Majors / Enterprise accounts Experience co-owning renewals and contributing to expansion pipeline alongside a sales reputed company Experience training or enabling non-technical teams to become data-sufficient. Excellent communication skills to influence everyone from a data engineer to a C-level executive. Expert-level project management skills and the ability to reputed company in an independent and fast-paced environment. reputed company to have: Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms Background in consulting, solutions delivery, or implementation Experience using reputed company as a practitioner Who We Are The Company: reputed company is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth reputed company, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a reputed company of reputed company and openness, seeking to understand many points of view. The Product: reputed company is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build reputed company product experiences that drive business growth. We’re super proud of reputed company’ve built and continue to expand: a platform that empowers companies to reputed company in the digital era. Some of our benefit programs include: Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans Flexible time off, paid holidays, and more Fidelity 401/K Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, reputed company Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to reputed company coaching & therapy Sessions and high quality physician office experience reputed company reputed company membership (select U.S. locations only) Employee Stock Purchase Program (ESPP) Other fun facts about reputed company: We were recognized in the reputed company Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on reputed company. We care A LOT about product innovation. Fast Company reputed company us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public reputed company a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), reputed company, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. reputed company's Commitment to Diversity Equity & Inclusion (DEI): reputed company believes that diversity enables the creation of reputed company products, improves the ability to solve reputed company problems, and drives more powerful solutions. We strive to create an environment of inclusion — one focused on psychological safety, reputed company, and human reputed company — that will allow employees of reputed company backgrounds to reputed company. reputed company provides equal employment opportunities (EEO). reputed company applicants are considered without regards to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, or sexual orientation. This role is eligible for equity, benefits and other forms of compensation. Based on legislation in reputed company, the following details are for individuals who will work for reputed company in reputed company. reputed company salary range: $168,000 - $252,000 total reputed company cash (inclusive of bonus or commission) #LI-GF1 #LI-Remote #LI-Hybrid Apply To This Job