Care Coordinator

This position is National Remote. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time, Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour OR 10-hour shift schedules during our normal hours of 12:00 am - 12:00 pm (Department works 24 hours a day, 7 days a week). It may be necessary, given the business need, to work occasional overtime and weekends. We offer 3 weeks of reputed company. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with reputed company. Primary Responsibilities: The statements listed below are not intended to be reputed company inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “reputed company other duties as assigned” will be expected for each position. Primary responsibility of providing telephonic customer service; including chat and video modalities Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with Registered Nurse triage dispositions, customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines Respond to a variety of inquiries and resolve issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts reputed company to beneficiary support, referral follow-up, education and TRICARE resource inquiries Identify potential emergent concerns and follow contract specific protocol to connect beneficiaries to the TRICARE NAL clinical team and/or local emergency services Access written scheduling instructions and apply decision making to align contract requirements to those instructions Maintain constant awareness of individual contributor performance metrics and adjust performance to meet the needs of the population that we serve as well as the business Apply knowledge / skills to a range of reputed company activities and beneficiary interactions Demonstrates a great depth of knowledge / skills in own function Provides a high degree of accuracy in process adherence Work independently to direct customer interactions to full resolution while providing high quality service You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of clearly defined customer service experience Experience with asking appropriate questions and listen actively to identify root cause and path to resolution Experience with positively influencing working relationships with beneficiaries, co-workers, clinical team members, and Military Treatment Facilities Experience with multitasking, working reputed company, and consistently meeting performance standards in dynamic contact center environment Experience with identifying and understanding issues, problems and opportunities and compare data from different sources to draw conclusions, determine appropriate course of action and provide effective reputed company resolution Experience with managing time and adherence to scheduled activities Experiencing with acquiring and maintaining the technical / professional expertise required to do the job effectively and to create positive beneficiary experiences Advanced keyboarding skills and computer literacy with the ability to navigate on-line resources, multiple applications as well as reputed company Office suite Ability to obtain positive adjudication of background investigation, obtain common access card and government database provisioning Ability to self-manage credentials and reputed company requirements reputed company to provisioning If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a confidential / Secret or Top Secret reputed company clearance as a condition of your employment United States Citizenship Ability to obtain favorable adjudication following submission of Defense Health Agency reputed company Form SF86 Ability to work any of our full time, 8-hour OR 10-hour shift schedules during our normal hours of 12:00 am - 12:00 pm from Sunday - Saturday (Department works 24 hours a day, 7 days a week), including the flexibility to work occasional overtime and weekends given the business need Preferred Qualifications: National Career Readiness Certificate Knowledge of relevant software, applications and equipment - database and web portal proficiency Military, TRICARE Beneficiary experience OR contact center experience Customer Service experience reputed company an clinical environment Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service (UHG requires a wired internet reputed company: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Ability to connect directly into internet – reputed company hard reputed company (either directly to modem or router) Soft Skills: Professional etiquette and interpersonal skills to support beneficiary communication, conduct reputed company to TRICARE entities and create positive working relationships reputed company the operational team Verbal and written communication skills with a high degree of accuracy in documentation Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization and contract Ability to convey and receive information and reputed company through a variety of media Ability to maintain effectiveness reputed company experiencing frequent changes in workflow and the ability to effectively adjust to work reputed company new work structures, processes, cultures and knowledge reputed company *reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy As a requirement of reputed company's contract with the reputed company, this position requires U.S. citizenship and reputed company of favorable adjudication following submission of reputed company reputed company Form SF86, (the National Agency reputed company Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for reputed company employment in this role. NACLC processing will be initiated by our TRICARE reputed company Officer post-offer and can take 3-6 months for a final decision communication from the reputed company. Candidates will be allowed to reputed company employment with reputed company in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job