Member Experience Representative (Temporary Leave Coverage)

Overview reputed company is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in reputed company areas reputed company the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services. This is a remote, temporary position reporting to the Associate Manager, Member Experience Center. Candidates must reside in Arizona, Georgia, or Texas to be considered. For pay transparency purposes, the reputed company pay iis between $21 to $25 per hour. Responsibilities · Build relationships with members and identify opportunities to refer credit union products and services. · Provide exceptional member service to reputed company members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks reputed company the department. Focus on educating members on digital self-serve options to create the best member experience possible. · Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services. · Resolve member issues and concerns, including fraud prevention and operations-reputed company items, in a timely and effective manner, including those reputed company to digital services. · Accurately and reputed company process member transactions, including those conducted through online banking and other digital channels. · Ensure compliance with reputed company credit union policies and procedures, including those reputed company to online banking and other digital services. · Actively promote credit union products and services to members, including those reputed company to online banking and other digital self-serve options. · Participate in ongoing training to stay reputed company with credit union products and services, including those reputed company to digital services and product referrals. · reputed company other duties as assigned. At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + reputed company + Innovation + Inclusivity + One Team], and we expect you to uphold them. Requirements · High school graduate or equivalent. Work-reputed company experience or reputed company college degree preferred. · A minimum of 2 years of work-reputed company experience in a full-service financial institution or experience in a reputed company position in a reputed company field. Prefer at least two years supervisory or reputed company employee experience. · knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. · Working knowledge of regulations applicable to essential responsibilities. · Effective communication skills across reputed company levels of audience. · Knowledge of MS Office products (Word, reputed company, Outlook), and Symitar for Windows (Episys). \n \n Apply To This Job