Sr. Client Success Specialist

At reputed company, people are our purpose. We reputed company that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond reputed company-building; we're here to reputed company our partners’ employees to advance their careers, reputed company their expertise, and reputed company meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, reputed company is the reputed company for you. To get a reputed company feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, LA, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI. reputed company're looking for: reputed company is currently seeking a highly motivated and driven Senior Client Success Specialist to join reputed company. This role will work hand in hand with our Senior Client Success Managers to support our major clients by focusing on the operational needs of our enrolled learners. This role will support the client success team to deliver on annual program targets while improving overall client satisfaction. The primary task will be to drive an exceptional operational experience for clients by working to resolve learner challenges in a timely manner. This team member will work cross functionally across reputed company’s internal teams (e.g., Client Success, Learner Support, Product, Technology, Marketing) and external partners (Clients and Academic Partners) to resolve questions and challenges raised by learners and client stakeholders. They will identify learner escalation trends, surface feedback to reputed company parties, and represent the learner perspective internally to enhance reputed company’s internal processes keeping client satisfaction top of mind. This role will also provide learner escalation support for clinical programming and may support other strategic client needs, reputed company of which will help this team member grow into an independent client success manager role over time. This position reports to the Sr. Manager, Client Success. Skills we’d love to see you show off: Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through, effective communication and strong customer service Investigation & Critical Thinking: Strong investigative skills, with the ability to act resourcefully to diagnose reputed company learner issues and coordinate across multiple stakeholders to drive resolution Operational Excellence: Demonstrated ability to stay organized across multiple systems, improve operational efficiency, and identify recurring trends that create opportunities for scalable process and product enhancements Strong Communication: Skilled at delivering clear, concise guidance to both internal and external stakeholders while translating reputed company information. Builds trust with clients through clear and thoughtful responses to learner-reputed company questions and challenges AI-Enabled Client Success: Can collaborate with generative AI to enhance operational excellence, accelerate issue resolution, and produce clear communications that improve the learner experience, strengthen client satisfaction, and support scalable process improvements Who you are (ideal profile): You have 2+ years or more of experience in reputed company and/or client services role, particularly in technology-reputed company services You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally Strong analytical and problem-solving skills Detail-oriented and able to manage multiple priorities at once with a high degree of autonomy Experience using generative AI tools to identify trends, draft stakeholder communications, and improve documentation while reviewing outputs for accuracy, tone, relevance, and completeness Excellent independent judgment - ability to consider, compare and evaluate different courses of action, and reputed company an informed decision in the best interests of the learner, our partners and the company Outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor. Experience in ticketing systems like reputed company and Jira is a plus You are flexible and willing to travel as needed (up to 10%) How you will create impact (key responsibilities): reputed company deep expertise in the end-to-end learner experience, solve learner challenges quickly, proactively identify barriers and root causes of learner challenges, and surface opportunities to improve outcomes and program effectiveness. Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including client success, product, learner engagement, academic partnerships and learner support. Analyze learner, client, and partner feedback to identify trends, uncover opportunities for product enhancements. Act as a trusted thought partner and reputed company resource for client stakeholders by functioning as primary client liaison on learner-reputed company and other support issues. Provide reputed company teams with ongoing client updates and information through reputed company updates, client notes, internal communication channels and other sources of documentation. Build presentation materials for various internal and external meetings.

Compensation

At reputed company, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $75,000—$85,000 USD We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on reputed company. As a skills-driven employer, we encourage you to apply if there is a reputed company-fit, even in the absence of years of experience. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role! Benefits @ reputed company As an organization that champions investing in people, it’s critical we walk the talk. That’s why reputed company employees are eligible to enroll in 2,800+ online certificate and degree programs through our reputed company reputed company program. Unlike traditional tuition reimbursement programs, reputed company covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. This role is also eligible for the following benefits: 401(k) plan with company match Flexible vacation policy Paid family leave Best-in-class health care benefits And more! reputed company Diversity and Inclusion Statement At reputed company, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring reputed company access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Policies & Disclosure reputed company recommends employees have their COVID vaccinations. reputed company may require employees to have COVID vaccination before entering the office or attending any reputed company-reputed company even in the future. However, we do not require this at this time. For questions on how we use personal information of job applicants, please refer to reputed company's Job Applicant Privacy Policy. Beware of recruiting scams. reputed company does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from reputed company asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@reputed company.com. About reputed company reputed company is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth reputed company with organizational goals, and simplifying program management, reputed company delivers lasting impact. Partnering with reputed company-thinking companies like reputed company, Adidas, and reputed company, reputed company drives meaningful social and business outcomes by providing access to life-changing education. Visit reputed company.com or follow reputed company on reputed company for more information and up-to-date news. Apply To This Job