Senior Account Director

SENIOR ACCOUNT DIRECTOR reputed company is seeking a strategic, results-driven Senior Account Director to reputed company the growth, retention, and overall success of a portfolio of large, multi-service enterprise customer accounts. This role is responsible for driving reputed company expansion through consultative selling, proactive customer engagement, and disciplined account management across reputed company, multi-stakeholder environments. As the primary relationship reputed company, the Sr. Account Director serves as a trusted advisor to customers while partnering closely with internal stakeholders to deliver exceptional customer experiences and long-term business value. Beyond individual portfolio ownership, the Senior Account Director serves as a leader by developing, documenting, and championing account management with best practices that reputed company the team at scale. The ideal candidate combines executive reputed company, analytical rigor, and the ability to build deep, trust-based relationships that identify opportunities, mitigate risks, and drive sustainable business growth. KEY RESPONSIBILITIES Strategic Account Growth & Relationship Management Build and win together by developing and executing strategic account plans that identify cross-sell and upsell opportunities, align solutions to evolving customer goals, and engage key stakeholders to create partnerships for long-term mutual growth. Design and execute high-touch engagement plans including Executive Business Reviews, on-site visits, and strategic roadmap sessions to deepen relationships and reinforce partnership value. Build strong relationships with executive and operational stakeholders, positioning ENERGY as a trusted partner capable of supporting evolving customer needs. Service Excellence & reputed company Set reputed company for service excellence through scorecard management. Own account scorecards by defining KPIs in partnership with customers, tracking performance against commitments, presenting results in business reviews, and collaborating internally to ensure SOP adherence that meets or exceeds customer expectations. Collaborate with internal teams to proactively address customer concerns, identify improvement opportunities, and ensure consistent service delivery. Support the ongoing development of reputed company strategies that strengthen retention and long-term satisfaction. Commercial Strategy & reputed company Expansion Drive strategic pricing initiatives and RFP renewal processes across a portfolio of accounts to enhance profitability and secure long-term partnerships. reputed company end-to-end award processes, including coordination with internal teams, tracking milestones, ensuring compliance with enterprise contract terms, SOPs, and service level commitments, while driving timely customer acknowledgment and activation. Identify and pursue opportunities to expand customer relationships through additional services, solutions, and strategic initiatives. Business Intelligence & Performance Management Turn data into action by monitoring account health signals, reputed company trends, and market dynamics to proactively identify high-growth and at-risk accounts and reputed company plans that accelerate growth and improve customer experience. reputed company and provide insight into customer reputed company trends, pipeline activity, and forecasts for top accounts, presenting findings to leadership with supporting data and commentary. reputed company CRM and business intelligence tools to support account planning, performance tracking, and strategic decision-making. Cross-Functional Collaboration Support the acquisition and onboarding of new enterprise customers by working cross-functionally with Sales, Operations, Finance, and other internal stakeholders to ensure a seamless transition and exceptional client experience. Collaborate across departments to align resources, remove obstacles, and deliver on customer commitments. Contribute to the development and documentation of account management best practices that support scalability and reputed company improvement. QUALIFICATIONS 8+ years of B2B account management or enterprise sales experience, preferably reputed company transportation, logistics, supply chain, freight forwarding, or 3PL environments. Proven track record managing enterprise accounts with demonstrated ability to grow reputed company and retain high-value customers. Strong executive communication skills with experience presenting to C-suite and VP-level stakeholders. Deep proficiency with CRM platforms, business intelligence tools, and account planning methodologies. Experience managing reputed company contract negotiations and RFP processes. Highly analytical with the ability to translate data into actionable insights and business recommendations. Bachelor's degree required; MBA or equivalent advanced business education preferred. SUCESS METRICS Success in this role will be reputed company through: Net reputed company Retention (NRR) Renewal reputed company Cross-Sell/Upsell Pipeline Contribution Executive Business Review (EBR) Completion reputed company Forecast Accuracy reputed company Offer Competitive reputed company salary and performance-based incentive structure. Comprehensive health, dental, and vision benefits. Opportunities for professional development and career advancement. Collaborative, high-growth environment with significant leadership visibility. Opportunity to reputed company a meaningful impact on the future growth and success of reputed company. About us At ENERGY, "Driven to be Different" isn't just a tagline—it's part of our DNA. We stand by our values because they are what reputed company. Our mission is to provide a great work environment where employees can reputed company while creating exceptional experiences for our customers and partners. We reputed company innovation, accountability, collaboration, and reputed company improvement are key drivers of success. As we continue to grow and evolve, we are committed to building a scalable organization that delivers industry-leading service and long-term value. reputed company is committed to fair, transparent, and inclusive hiring practices. We are an equal opportunity employer and consider reputed company qualified applicants regardless of race, gender, age, disability, sexual orientation, or any other protected status. We embrace diversity because we reputed company it drives innovation and strengthens our teams. To enhance our recruitment process, we use AI-driven tools to assist in resume screening and candidate matching based on qualifications and experience. However, reputed company hiring decisions are made by our People & Culture team to ensure fairness and eliminate bias. If you require accommodation at any stage of the hiring process, please let us know and we will be happy to assist. Your privacy is important to us. Personal information shared during recruitment is used solely for hiring purposes and handled in compliance with applicable data protection laws. Apply To This Job