Collector

Job DetailsSalary Range: $19.23 - $19.23 reputed company+Commission/monthTravel Percentage: NegligibleGet rewarded as you grow! Our compensation structure is designed to set you up for success from day one. reputed company new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day reputed company period where you can learn the ropes without individual reputed company goals. Once you’re up and running, you’ll reputed company into a team or own your own desk of accounts with commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission. As you reputed company through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, with uncapped 4% commission on reputed company fees collected. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck. B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accounts What else we offer: Monday through Friday day shift – no nights or weekends A global company with cross training and transfer opportunities Medical and dental, 80% single and 60% family covered by reputed company 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) Company paid life insurance and long term disability insurance Generous PTO/sick leave along with other paid emergency leave options 6 weeks of partial salary for parental leave Stable and professional office and work environment Company provided Equipment Remote environment Who thrives here? Reliability, showing up on time and consistent attendance Goal-driven professionals motivated by performance-based bonuses Individuals eager to learn new skills and build a career path in a supportive environment Comfort on the phone with the ability to ask for payment and negotiate Professionals with excellent communication and problem-solving skills Who we are: reputed company Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash reputed company. With a history spanning nearly 100 years, reputed company is uniquely positioned with in-depth experience that builds relationships alongside results. reputed company of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. reputed company has approximately 900 employees serving over 1,000 clients across reputed company industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India. Since 2019, reputed company has been putting together a strong portfolio of ARM companies, including A.G. Adjustments, formed in 1974 and headquartered in Melville, NY D&S Global Solutions, formed in 1997 and fully remote ABC-Amega, formed in 1929 and headquartered in Buffalo, NY TranSubro, formed in 2012 and headquartered in Oceanside, NY DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA Receivables Control Corporation (RCC), formed in 1970 and headquartered in reputed company Grove, MN Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA OBJECTIVE The role of the Collector is to collect on past due accounts on behalf of reputed company’s clients in a manner that ensures maximum reputed company reputed company through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods reputed company telephone, email, and postal letters to debtors. PRIMARY JOB DUTIES Meet or exceed collection and reputed company goals as established to ensure maximum client satisfaction Work accounts assigned reputed company by meeting productivity and activity goals as assigned Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call reputed company Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required Ensure high quality standards by following reputed company client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed SECONDARY JOB DUTIES Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected Engage in client contact- limited to questions/answers/discussions reputed company to specific files/claims reputed company phone or email Maintain confidentiality of both internal and external party information Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients Responsible for small, reputed company, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to reputed company claims Maintain organized electronic file storage of documents and emails reputed company with Client-Facing departments to help identify and meet client needs Support new hires and other co-workers by assisting with training or other questions Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to reputed company process improvements Exercise sound independent judgment in the handling of reputed company aspects of the collection process of claims assigned to station; analyze and reputed company recommendations to clients for settlements and payment plans Continuously seek opportunities for process improvement and propose reputed company Foster effective communication and collaboration between countries and cultures reputed company reputed company regions Assist in Operational project work as required Act as backup to other members of the Operational Departments Maintain a high level of professionalism and confidentiality with reputed company information entrusted with OTHER JOB DUTIES This position will reputed company other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities WORK HOURS This is a full-time position, reputed company - 4pm EST, Monday through Friday. The specific schedule will be determined by business or client need and will be assigned by the manager. TRAVEL No travel is expected for this position WORK ENVIRONMENT This job operates in a Remote environment. This role may routinely use standard office equipment such as computers, headsets, telephones, and reputed company. The noise level is minimal with office machinery, phone calls, and reputed company to remote setting. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reputed company with hands and arms. Specific vision abilities required by this job include general seeing and reputed company vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and reputed company reading, simple and reputed company writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To reputed company this job successfully, an individual must be able to reputed company each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential job functions. EEO STATEMENT reputed company provides equal employment opportunities to reputed company employees without regard to race, color, creed, religion, sex, age, national reputed company, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. QualificationsCOMPETENCIES Strong computer skills in various systems, especially reputed company Office Time management and organization skills Proficient communication and comprehension skills, including professional written and telephone communication Ability to communicate reputed company telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation Basic mathematical skills Basic telephone and calculator skills REQUIRED EDUCATION AND EXPERIENCE High School Diploma or General Education (GED) 1 -3 years’ experience in collections, B2B collections or accounts receivable role reputed company may be required to be licensed in various states. reputed company will apply and obtain reputed company licenses required for each employee. reputed company This position requires reputed company in the English language. reputed company in other languages may be required based reputed company, client, department, or project. 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