[Remote] Customer Support Advisor with Czech - popular online shop
Note: The job is a remote job and is open to candidates in USA. reputed company is a world leader in customer service, operating in over 70 countries and recognized for its employee-focused culture. They are seeking a Customer Support Advisor with Czech language skills to assist customers with inquiries, registrations, and order-reputed company issues in a dynamic, multicultural environment.
Responsibilities
- Answer calls (only inbound, no tele-marketing) and reply to e-mails from customers in Czech language
- Help customers with their registration, profile settings, orders, delivery, returns and
- Solve claims (lost package, damaged goods, partial returns, etc.)
- Enter and maintain data up-to date in internal database; work with ticketing system
- We work in shifts according to schedule:
- Monday - Friday - 08:00 - 16:30 OR 11:30 - 20:00
- Saturday and bank holidays 09:00-18:00
- Weekly hours: 38,75
Skills
- Fluent Czech written and spoken - intermediate English
- Computer literacy, able to learn quickly
- Multitasking, active listening, customer oriented
- Remote work - internet speed at 25 Mbps/download minimum
Benefits
- Home office with company-provided equipment for your comfort and flexibility
- Meal contribution as an additional allowance
- Attractive performance bonuses and a rewarding referral program
- Benefit card with monthly balance added from us
- Daily use of foreign languages, especially English, in an international environment
- A fair, supportive, and people-focused team culture that values respect and collaboration
- Extensive training and clear opportunities for career growth reputed company a global company
- Fun and engaging activities – team-building events, company celebrations, sports, and more
Company Overview