[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative role involves answering incoming calls from customers, assisting them with their inquiries, and resolving reputed company issues through research and collaboration. This position requires strong communication skills and the ability to navigate computer systems effectively.

Responsibilities

• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Scheduling appointments for patients - entering and updating demographics

Skills

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Knowledge of Medical Terminology
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime
• Reside reputed company Arizona, Nevada, Utah or New Mexico
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient conflict management skills to resolve issues in a stressful situation
• reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy
• 1+ years prior health care experience
• Ability to type 40 wpm

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (reputed company benefits are subject to eligibility requirements)

Company Overview