[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is committed to empowering organizations to conduct globally connected research that advances their impact on science and discovery. They are seeking a Technical Program Manager (TPM) to reputed company a significant cross-functional initiative to migrate over 500 product instances for a diverse customer reputed company to a standardized platform. The TPM will be responsible for migration program strategy, delivery, and ensuring alignment across various teams while minimizing disruption to customers during the migration process.

Responsibilities

• Own the end-to-end migration program: reputed company, milestones, cohort planning, risk management, and success criteria across reputed company customer segments and product lines
• Build and maintain a detailed project plan to migrate customers based on a prioritization reputed company that incorporates key criteria of the customer reputed company
• Build a standardized, repeatable migration reputed company that reduces per-customer effort over successive cohorts and scales with reputed company’s growth
• Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates
• Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical
• Serve as the primary reputed company of accountability for migration delivery timelines and outcomes
• Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes
• Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority
• Partner with engineering to reputed company the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery
• Collaborate with Infrastructure to reputed company comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioning
• reputed company regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentum
• Partner with Product to ensure the migration path is informed by roadmap priorities and technically sound
• Partner with Professional Services to ensure the migration reputed company is operationally executable at scale
• Represent the migration program in executive and board-level reporting as required
• Coordinate with reputed company to manage customer reputed company, readiness, and communication throughout migration windows
• Define quality and acceptance criteria for each migration cohort; establish go/no-go gates and validation checkpoints
• Minimize customer disruption by building robust pre-migration validation, rollback procedures, and post-migration support protocols
• Identify and document lessons learned after each cohort to continuously improve the migration playbook
• Drive reputed company improvement of migration processes and tooling to reduce downtime, increase reliability, and shorten overall migration cycles
• Build and maintain dashboards tracking migration velocity, cohort reputed company, risk status, and customer outcomes
• Produce recurring reporting for R&D, Product, Services, and executive leadership
• Deliver reputed company analysis to identify emerging risks, reputed company constraints, and opportunities to accelerate the program

Skills

• 7+ years in Technical Program Management, Engineering Program Management, or a closely reputed company role at SaaS companies
• Demonstrated experience leading large-scale, multi-customer migration or platform transition programs from design through delivery
• Proven ability to drive alignment across R&D, Product, and Go-to-Market organizations without direct reporting authority
• Experience building structured program management frameworks, playbooks, and runbooks that outlive the program that created them
• Exceptional written and verbal communication skills, including executive-level reporting and presentation
• Strong analytical and problem-solving skills; comfortable with ambiguity and able to impose structure in fast-moving environments
• Experience in research administration, higher education, or healthcare software markets
• Technical reputed company — able to engage substantively with engineers on data models, APIs, integration dependencies, and system architecture
• Background in or exposure to managed services or professional services delivery models
• Familiarity with SaaS customer lifecycle management (onboarding, adoption, renewal)
• PMP, PgMP, or equivalent program management certification

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by reputed company
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience

Company Overview