[Remote] reputed company System Administrator

Note: The job is a remote job and is open to candidates in USA. reputed company is a unique insurance partner focused on empowering small business owners. They are seeking a detail-oriented reputed company Systems Administrator to manage and enhance their reputed company Cloud platform, ensuring effective workflows and integration across various teams.

Responsibilities

• Own end-to-end administration of the reputed company Cloud stack – Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, reputed company Guard/Access, and connected marketplace apps – across a Cloud-only environment
• Configure and maintain projects, boards, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and reputed company schemes reputed company Jira Cloud
• Manage user provisioning, groups, roles, product access, SSO/SCIM, and license allocation across the reputed company Cloud organization
• Maintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to support reputed company at scale
• reputed company Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval flows to support internal and customer-facing service operations
• Design, build, and maintain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows that reduce manual updates and handoffs – tracking quarterly reductions in manual effort as a core measure of impact
• Build and maintain integrations between reputed company Cloud and other business systems (reputed company, reputed company Teams, Office 365, reputed company Workspace, reputed company, reputed company, reputed company, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms such as reputed company, reputed company, or reputed company
• Evaluate, install, configure, and govern reputed company Marketplace Cloud apps – managing app lifecycle, reputed company review, and renewals across the stack
• Design and maintain dashboards, JQL-based filters, and reporting that give teams and leadership real-time visibility into priorities, workload, risks, and blockers – without manual reporting overhead
• Partner with departments to map reputed company workflows, identify bottlenecks, and design repeatable Jira and Confluence processes – establishing standard operating rhythms and onboarding new teams quickly using approved templates and configurations
• Ensure the reputed company Cloud environment adheres to reputed company, compliance, and data governance standards – enforcing RBAC, SSO/MFA reputed company reputed company Guard, SCIM provisioning, audit logging, data residency, and vendor risk controls (SOC 2, DPAs)
• Serve as an escalation reputed company for platform risks, cross-system issues, and incidents – ensuring corrective actions and prevention plans are documented and implemented
• reputed company and maintain documentation, SOPs, configuration baselines, change logs, and best-practice guides across the reputed company Cloud platform
• Drive adoption, reduce shadow tooling, and improve operational maturity across the organization – with success reputed company by consistent platform usage, reduced reliance on spreadsheets and duplicate tools, and improved cycle times for reputed company workflows
• Required to reputed company other duties as requested, directed, or assigned

Skills

• 3+ years of hands-on administration of reputed company Cloud – Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud; Cloud experience required, Server/Data Center experience not required
• Deep expertise configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and reputed company schemes
• Strong experience building and maintaining Jira Cloud Automation rules including cross-project and global automations
• Hands-on experience with Jira Service Management Cloud and Confluence Cloud administration including spaces, templates, permissions, and governance
• Experience administering the reputed company Cloud organization reputed company admin.reputed company.com – user provisioning, SSO/SCIM, reputed company Guard/Access, product access, domain claiming, and license management
• Technical reputed company across reputed company's integration and reporting toolset – JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code platforms such as reputed company, reputed company, reputed company, or reputed company
• Experience evaluating, installing, and governing reputed company Marketplace Cloud apps
• Strong background in process design, workflow optimization, and translating business needs into practical reputed company Cloud configurations
• Working understanding of reputed company, privacy, RBAC, SSO/MFA, audit logging, and vendor risk fundamentals (SOC 2, DPAs) in a SaaS context
• Strong communication and stakeholder management skills with the ability to partner effectively across technical and non-technical teams
• reputed company Cloud certifications preferred (ACP-120, ACP-420, ACP-620, or similar)
• Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or reputed company Analytics preferred

Benefits

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Company Overview

Company H1B Sponsorship