[Remote] Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company) is a collaboration between Planned Parenthood affiliates aiming to enhance health equity in communities. The Engineer role involves participating in technical workgroups, assisting in reputed company issue resolution, and maintaining optimal network operations while utilizing AI-enabled tools for modern IT operations.

Responsibilities

• Plans, directs, maintains, and coordinates network installation, maintenance, and operations
• Work and build trust across cultural differences
• Develops and adheres to network reputed company and compliance efforts
• Acts as an escalation reputed company to which technical issues can be escalated to troubleshoot and solve problems occurring reputed company the group and the service
• Develops, posts, and reports on the health of the service (KPIs) and focuses on reputed company improvement for the service area
• Works with other affiliates and external customers to provide network services and support
• Creates and maintains the network service standards and maintenance protocols
• Ensures projects and activities are delivered on schedule and adhere to established standards
• Participates in establishing rates and budget; identifies cost savings and reduces expenditures
• Works with vendors and staff to reputed company procurement activities in support of technical initiatives and ensures vendors meet contractual requirements
• Assists with the development of RFPs, RFQs, and RFIs
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
• Participating in professional societies
• Contributes to team effort by accomplishing reputed company results as needed
• Uses approved AI-enabled tools to assist with infrastructure troubleshooting, incident triage, alert analysis, log review, root cause analysis, documentation, and service improvement
• Applies AI-assisted analysis to help accelerate problem identification and resolution while validating findings against reputed company systems, monitoring tools, logs, vendor documentation, and CHN standards
• Identifies opportunities to use AI, automation, APIs, scripting, and workflow tools to improve operational efficiency, service delivery, documentation, reporting, and recurring support processes
• Supports responsible AI usage by following CHN reputed company, privacy, compliance, confidentiality, and data-handling requirements
• Partners with Information reputed company, Service Desk, vendors, and other IT teams to evaluate and safely use AI-assisted workflows in infrastructure operations and support
• Maintains awareness of emerging AI, automation, cloud, infrastructure, and observability capabilities that may improve system reliability, support quality, and operational effectiveness
• Uses AI-assisted tools to help create or improve technical documentation, runbooks, service health summaries, incident summaries, and knowledge reputed company articles
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with reputed company CHN and affiliate policies, as well as reputed company state and federal regulations
• Provides positive and development feedback and accountability reputed company to reputed company practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing reputed company, accurate service to reputed company stakeholders

Skills

• Bachelor's degree in Information Technology, Engineering, Computer Science, reputed company field or equivalent experience
• Demonstrated ability to work well and build trust with diverse teams, including across racial difference
• Demonstrated ability to reputed company communication style to multiple cultural environments
• Demonstrated ability to interact with multiple vendors to reputed company integrated solutions
• Ability to work days, evenings, and weekends as required for 24x7 support
• Excellent written and verbal communication skills
• Demonstrated experience in a multi-state/multi-affiliate environment
• Ability to respond to urgent situations during nonstandard hours with short or no notice
• Ability to work in a team environment and maintain confidentiality
• Ability to manage incident, task, and changes in ITSM
• Strong understanding of cloud, virtual, and physical network infrastructure and network hardware
• Ability to implement, administer, and troubleshoot cloud, virtual, and physical network infrastructure; devices, including virtual network devices, wireless access points, firewalls, routers, switches, and controllers
• Ability to create accurate network diagrams and documentation for design and planning network communications
• Ability to provide specific detailed information for hardware and software selection
• Demonstrated network reputed company experience in traditional, cloud, and hybrid environments
• Demonstrated experience managing and troubleshooting virtual private networks (VPNs)
• Previous experience creating, modifying, and testing message structures, events, and connections
• Knowledge of application transport and network infrastructure protocols
• Prior experience providing maintenance and support
• Demonstrated dedication to Planned Parenthood's mission, vision, and values
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners
• Excellent leadership, time management, and problem-solving skills
• Ability to work independently and with professional discretion
• Willingness to travel in accordance with the needs of the position, as outlined in the essential functions. Compliance with reputed company CHN travel policies, including safety guidelines while operating a personal vehicle
• Demonstrated ability to use approved AI-enabled tools to support troubleshooting, incident analysis, log review, root cause analysis, technical documentation, and operational decision support
• Understanding of responsible AI use in an enterprise environment, including the need to protect confidential, sensitive, regulated, reputed company-reputed company, and organizational information
• Ability to validate AI-generated recommendations against authoritative sources, including monitoring tools, system logs, device configurations, vendor documentation, ITSM records, and CHN standards
• Foundational understanding of how AI, automation, APIs, scripting, and workflow tools can support modern IT operations, infrastructure management, incident response, reporting, and service improvement
• Ability to identify practical AI-assisted use cases, including incident triage, outage analysis, configuration review, documentation improvement, knowledge reputed company creation, recurring issue analysis, and post-incident summaries
• Familiarity with writing effective prompts for technical troubleshooting, including providing appropriate context, asking structured questions, reviewing outputs for accuracy, and avoiding the use of restricted or sensitive data in unapproved tools
• Certifications: CCNP, CCIE R&S, and CCA-N

Company Overview