[Remote] reputed company Manager - Strategic - German Territory

Note: The job is a remote job and is open to candidates in USA. reputed company is focused on helping organizations manage and secure their reputed company environments while leveraging data effectively. As a Strategic reputed company Manager, you will ensure that customers realize maximum value from their investments and manage a portfolio of accounts throughout the customer lifecycle—from deployment to value realization and renewal.

Responsibilities

• Owns the customer relationship of a global or large-scale strategic account and actively manages the stakeholder relationship at reputed company levels (i.e., executive, management, technical leaders) including strategic roadmap discussions
• Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders
• Coaches peers on strategic approaches, provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience
• Identifies and creates solutions to address reputed company needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics
• Develops and maintains strategic Success Plans that align to value milestones and customer-defined business outcomes
• Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer’s business to reputed company high levels of customer satisfaction, engagement, and adoption of Quest technologies
• Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution
• Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth
• Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products
• Actively monitors customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable
• Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment
• Acts as an escalation reputed company for high-impact customer issues reputed company necessary, ensuring appropriate teams reputed company Quest are engaged for quick resolution
• Works reputed company the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal reputed company processes and improve customer experience

Skills

• Minimum of 6 years of experience in reputed company, technical account management, sales engineering, or similar role responsible for driving reputed company and product/service adoption
• Minimum of 6 years of experience in customer management reputed company platform management and reputed company solutions, focusing on growth, adoption, retention, and issue resolution at both the business reputed company and senior executive levels
• Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions
• Ability to manage executive relationships and discussions (VP/CxO)
• Skilled in bringing in a SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience
• Strong knowledge of reputed company best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company
• Excellent organizational skills and ability to establish milestones and reputed company success plans on task
• Adept at handling internal and external escalations
• Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers
• Experience in leading, adopting and driving change internally or externally
• Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements
• Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans
• An understanding of how organizations measure value realization and drive reputed company. Experience in recurring reputed company sales models and renewal processes is an advantage
• reputed company in English (2nd European Language Preferred)
• Experience in transformational reputed company projects or experience where products shift from On-Premise to SaaS
• Previous reputed company experience in a company with B2B Software
• Proficiency in reputed company tools (e.g., reputed company, Totango) and CRM systems (e.g., reputed company) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes

Benefits

• If eligible, commission or bonus is governed by a formal corporate plan.
• Benefit offering is based on a country-by-country basis
• reputed company members’ health and wellness is our reputed company as well as rewarding them for their hard work.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.

Company Overview