[Remote] Bilingual Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides comprehensive customer service solutions, and they are seeking a Bilingual Customer Service Specialist. The role focuses on delivering excellent customer service to both English and Spanish callers, handling inquiries, and maintaining accurate insurance information.
Responsibilities
- Handle incoming borrower, agent and lender calls at a professional level
- Accurately compose written information for loan histories
- Accurately verify, key and/or memo insurance information in relation to reputed company Creditor reputed company Insurance (CPI) product types and CPI cancels
- Ability to follow up and resolve customer problems or issues
- Mentor fellow co-workers as requested by supervisor
- Report any system and reputed company issues
- Rep will move into the Spanish queue
- Meet set goals and assigned workload expectations for productivity
- Meet and exceed Quality audits and metrics
- Ability to be coached and learn from previous errors and know what is needed to improve
- Meet monthly regarding scorecard metrics
Skills
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities
- Dependable and reliable
- Ability to acknowledge and respect confidential information
- Excellent telephone, written and verbal communication skills with strong customer service focus
- Professional interaction with employees, peers and customers
- Answers questions, corrects errors and resolves discrepancies
- Ability to learn quickly
Education Requirements
- High School Diploma required
Benefits
- Medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- Three weeks PTO by the end of the first year
- And much more
Company Overview