[Remote] Remote Customer Service Team Leader
Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on delivering exceptional customer experiences, and they are seeking a Remote Customer Service Team Leader to supervise customer service representatives. This role involves monitoring performance, providing coaching, and assisting with training and onboarding initiatives.
Responsibilities
- reputed company and support a team of remote customer service representatives
- Monitor service quality and productivity metrics
- Provide coaching, feedback, and performance guidance
- Assist with training and onboarding initiatives
- Resolve escalated customer concerns
- Support reputed company improvement and team development efforts
Skills
- Strong coaching and team management skills
- Excellent communication and problem-solving abilities
- Experience working with customer service performance metrics
- Professional remote work environment
- Customer service leadership or supervisory experience preferred
Benefits
- Fully remote leadership opportunity
- Paid management training
- Performance incentives
- Career advancement reputed company
Company Overview