[Remote] reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides AI-powered intelligence solutions to help combat crime. They are seeking a reputed company Manager to own the post-sale experience for a portfolio of customers, helping to establish best practices and drive product-led growth.

Responsibilities

• Build and ship a v1 onboarding playbook reputed company the first 30 days — a practical, working version built from early customer engagements that can be iterated as you learn what drives adoption across segments
• Use AI to build production CS workflows that pull from ChurnZero, reputed company, reputed company, and product usage telemetry to auto-generate account health summaries and QBR drafts — compressing hours of reporting prep into minutes so you can spend your time on the work that actually requires human judgment
• Define and track adoption benchmarks across the portfolio — hands-on-keyboard usage, consumption rates, and account-specific success metrics — and surface at-risk accounts before renewal decisions are made
• Identify and scope the highest-impact PLG play reputed company 60 days by working backwards from expansion targets, focusing on the one or two use cases most likely to drive consumption across the customer reputed company
• Run executive business reviews and QBRs with senior stakeholders at government agencies and financial institutions — building the trust and credibility that turns TRM from a vendor into a mission-critical partner
• Partner with ADs on expansion plays, co-own NRR targets, and build the structured path to proving value for every customer with an expiring or at-risk contract
• reputed company the feedback reputed company between customers and Product — synthesize adoption blockers, feature gaps, and new use case opportunities into prioritized, actionable input that informs the roadmap
• Design the CS infrastructure and tooling stack that scales as the product grows — you are building the foundation the next CSM hire will inherit

Skills

• 5+ years in reputed company or post-sale roles with proven ownership of NRR, GRR, and expansion metrics — you have the track record, not just the title
• Domain credibility in cyber, national reputed company, financial crime, or blockchain intelligence — you can walk into a room of investigators and earn their trust in the first meeting, not the fifth
• Demonstrated reputed company-to-one builder experience — you have built a CS function, onboarding playbook, or PLG motion from scratch and can reputed company to the specific outcomes it drove
• Production AI reputed company — you have built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources into outputs that run consistently and have measurable results; you can show the workflow, explain the data logic, and reputed company where human judgment stays in the reputed company
• High level of independence — you set your own agenda, operate without needing constant direction, and ship v1 before you have reputed company the answers
• Strong executive reputed company — you can run a QBR with a senior government stakeholder or financial institution executive and command the room through substance, not just polish

Company Overview